Enablement Director

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sweed POS

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Sweed POS is a comprehensive platform designed to streamline cannabis retail operations. It offers a wide range of integrated tools including point of sale systems, marketing and loyalty programs, inventory management, and eCommerce solutions tailored specifically for the cannabis industry. With features such as advanced customer management, integrated payments, and multi-location logistics, Sweed POS empowers cannabis retailers to enhance their brand presence and operational efficiency. The platform is designed to seamlessly manage retail operations without the need for third-party systems, providing a holistic and intuitive experience for cannabis businesses.

📋 Description

• Own onboarding and ongoing enablement across Sales, Customer Experience, and Support • Build role-specific onboarding plans with milestones, assessments, and ramp expectations • Translate product releases into customer-value messaging, training, FAQs, demos, and guidance • Create and maintain Sales playbooks, talk tracks, videos, objection-handling tools, competitive positioning, negotiation, and closing resources • Develop training for account management, customer success, and customer service teams • Build Support training covering product knowledge, troubleshooting, escalation paths, and customer communication • Scale certification programs and scorecards, establish assessments, and identify coaching needs • Configure and use Gong playbooks, scorecards, and reporting to analyze conversations and coaching priorities • Evaluate and implement an LMS, including course structures, learning paths, assessments, reporting, administration, and adoption • Create and maintain courses, playbooks, videos, quizzes, and certifications • Establish product education and release-communication cadence with Product and customer-facing leaders • Assess existing programs, set priorities and outcomes, and close enablement gaps • Report to the VP of Growth & RevOps and collaborate with Sales, CX, Support, Product, Product Marketing, RevOps, and managers • Occasional travel for customer visits, industry events, or team collaboration

🎯 Requirements

• Experience building and scaling enablement programs in a B2B SaaS organization • Experience adapting training and materials for Sales, Customer Experience, and Support roles • Experience personally building onboarding, training, playbooks, or certification programs • Hands-on experience evaluating, configuring, launching, administering, and improving LMS platforms • Strong writing and facilitation skills • Experience defining readiness standards, developing assessments, scaling certification programs, and setting time-to-productivity expectations • Hands-on experience using Gong for call analysis, scorecards, playbooks, and reporting • Ability to explain technical features in terms of customer problems, use cases, and business value • Experience demonstrating measurable behavior or business-result improvements • Ability to align stakeholders and move work forward across departments • Ability to set direction and deliver work independently • Curiosity about customers and ability to learn a complex product • Ownership, practical thinking, customer focus, adaptability, and clear communication • Must be based in the United States • Eastern or Central time zone preferred

🏖️ Benefits

• Medical, dental, vision, and additional health insurance options • Paid parental leave • Generous PTO and paid company-observed holidays • Remote work environment with occasional travel • Significant autonomy over program design and structure • Close collaboration with leadership, Product, and RevOps • Competitive compensation

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