Enterprise Account Manager

🕒 April 20

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SwiftConnect

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🔌 API

🤝 B2B

☁️ SaaS

API • B2B • SaaS

SwiftConnect is a developer of Street-to-Seat™ technology that innovates physical access control with real-time credentials and permissions management. Utilizing a software-first approach, SwiftConnect provides a unified platform that integrates with existing access control systems, allowing for mobile access through devices like the Apple Wallet. Their solutions cater to hybrid and flexible working environments, enabling seamless space management across multiple properties while ensuring programmatic and automated access control for enterprises and real estate owners.

📋 Description

• Act as the primary point of contact for assigned enterprise accounts, assuming full relationship ownership from Sales and executive leadership post-close. • Prioritize tenant deployments and coordinate successful implementation in collaboration with cross-functional teams. • Lead and deliver Quarterly Business Reviews (QBRs) with enterprise clients, presenting performance metrics, identifying growth opportunities, and aligning on strategic goals. • Own and execute a regular standing meeting cadence with each enterprise account (e.g., monthly or bi-weekly check-ins) to maintain relationship continuity, surface risks early, and track progress against goals. • Own the full contract renewal cycle for assigned accounts — from early-stage planning and risk assessment through negotiation and execution — ensuring on-time renewals and contract growth. • Monitor customer health and adoption metrics, identify risks early, and drive proactive strategies to ensure retention and value realization. • Build structured account success plans that align SwiftConnect solutions to customer goals and measurable outcomes. • Identify and target new landlords based upon Street-to-Seat offerings within your Enterprise Accounts.

🎯 Requirements

• 5+ years of experience in enterprise account management, customer success, or partnership. • Excellent communication and relationship-building skills. • Ability to manage multiple stakeholders and prioritize competing demands. • Familiarity with smart access systems (e.g., HID, Allegion, Wavelynx) and enterprise platforms (e.g., Apple, Google) is a plus. • Comfortable hosting events and client-facing engagements. • Highly organized, strategic thinker with a proactive mindset

🏖️ Benefits

• Health insurance • 401(k) matching • Remote work options