Account Manager

🔥 6 minutes ago

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Swoop

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

⚕️ Healthcare Insurance

💳 Fintech

💊 Pharmaceuticals

Healthcare Insurance • Fintech • Pharmaceuticals

Swoop is a marketing solutions company aimed at the pharmaceutical and life sciences industries, specializing in direct-to-consumer (DTC) and healthcare provider (HCP) marketing. The company leverages advanced AI technology and data to enhance patient-centric engagement and create meaningful connections between patients, healthcare providers, and brands. By focusing on privacy-compliant omnichannel strategies, Swoop seeks to optimize healthcare marketing performance and improve health outcomes across various platforms, including social media and television.

📋 Description

• Build and maintain strong, long-term relationships with pharma clients. • Act as the main point of contact for clients post-sale. • Understand clients’ business needs and goals to offer relevant solutions. • Upsell and cross-sell additional products or services to existing clients. • Meet or exceed sales targets and KPIs. • Identify and pursue opportunities for account growth. • Develop strategic plans for each account. • Collaborate with internal teams to align on client needs and opportunities. • Conduct regular account reviews to assess satisfaction and explore expansion. • Ensure pharma clients receive timely and successful delivery of solutions. • Address client concerns and resolve issues quickly and efficiently. • Serve as a liaison between the pharma client and internal teams. • Track account metrics and prepare regular reports on account status. • Maintain up-to-date CRM records. • Provide accurate sales forecasts to leadership and understand the current trends in the industry. • Lead contract renewal discussions and renegotiate terms as needed.

🎯 Requirements

• 3-5 years of experience in the digital or programmatic advertising space in an account management or a similar role. • Experience managing and executing digital campaigns as lead point of contact. • Knowledge of the programmatic ecosystem, including ad verification products and DSPs. • Strong working knowledge of entire Microsoft Office suite, particularly Excel. • Experience using Campaign Manager 360, DoubleVerify, Integral Ad Science (IAS), Comscore, Moat Analytics, Xandr, The Trade Desk, etc. is a plus. • Complete understanding of product workflow to ensure on time and accurate campaign delivery. • Superb organizational, analytical, project-management, written, and verbal communication skills. • Excellent attention to detail and follow-through with team members and clients. • Ability to thrive in a fast-paced, ever-changing work environment, to take ownership and accountability, and to manage expectations (internally and externally). • Strong problem-solving skills and strategic thinking. • Flexible, motivated, engaging team player who has a solutions-oriented attitude and positive energy for our growing team.

🏖️ Benefits

• Professional growth opportunities • Commitment to innovation