Training & Operations Excellence Manager

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Symbotic

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🔧 Hardware

📦 Logistics

🤖 Artificial Intelligence

Hardware • Logistics • Artificial Intelligence

Symbotic is a provider of warehouse automation and supply chain robotics. Symbotic develops integrated robotic hardware, AI-driven orchestration and software, and warehouse-as-a-service solutions to organize and accelerate the movement of goods through distribution centers. The company focuses on flexible, high-throughput robotic systems and software for industries such as grocery, retail, and consumer packaged goods, positioning itself as a B2B supplier that combines physical automation with AI to optimize operations.

📋 Description

• Lead field execution of Exol’s workforce training program across site launches, ramp-ups, steady-state operations, and continuous improvement efforts • Deliver and reinforce classroom, e-learning, hands-on, and on-the-floor training for frontline warehouse roles, supervisors, trainers, and site leaders • Develop and maintain a practical train-the-trainer program so site leaders and designated trainers can deliver consistent training across the network • Build the operating rhythm for onboarding, role qualification, cross-training, refresher training, and training readiness for new processes or customer requirements • Partner with Operations to translate Exol processes, ExOS standards, work instructions, and standard work into site-level training execution • Work with HR and the Learning administrator to ensure assignments, completion tracking, and learning records support the field training program • Coordinate with outsourced training/content partners to create or improve custom training materials, videos, job aids, and facilitator guides based on field needs • Partner with Safety and Operations to support MHE/PIT and forklift training requirements, including trainer qualification, certification readiness, and recurring compliance needs • Support site launches by creating training deployment plans, validating role readiness, preparing trainers, and ensuring training materials are available before go-live • Track and communicate training effectiveness, including completion, qualification status, field adoption, time-to-proficiency, audit findings, and learner/site feedback

🎯 Requirements

• Bachelor’s degree in Training & Development, Education, Operations, Supply Chain, or a related field • Minimum of 8 years of experience leading and delivering workforce training programs in warehouse, manufacturing, logistics, fulfillment, or other high-volume operational environments • Strong facilitation skills with experience delivering classroom, hands-on, and floor-based training to hourly frontline teams and operational leaders • Experience building or scaling train-the-trainer programs, role qualification programs, cross-training models, or structured onboarding programs • Strong working knowledge of warehouse operations, standard work, safety practices, quality expectations, productivity expectations, and frontline operational routines • Ability to translate SOPs, work instructions, process changes, and operational standards into practical training plans, job aids, and facilitator guidance • Experience partnering with HR, Operations, Safety, Quality, and third-party training or content development partners • Comfort using LMS data and training records in partnership with HR or LMS administrators, without being the primary Workday Learning administrator • Familiarity with MHE/PIT, forklift, safety, or compliance-driven training environments; forklift trainer certification or ability to become certified is preferred • Experience supporting multi-site or network-level training programs, site launches, ramp-ups, or automated operations is preferred

🏖️ Benefits

• Travel could be up to 50% of the time. • Employee must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations. • The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis. • Ability to walk/stand for extended periods, climb stairs/ladders, and tolerate warehouse environmental conditions (temperature variations, noise, etc.)