
5001 - 10000 employees
Founded 1888
🏦 Banking
💸 Finance
Banking • Finance
Synovus is a regional bank and financial services company headquartered in Columbus, Georgia. For more than 130 years it has served customers and communities—hiring talent, offering careers, and emphasizing community relationships. Synovus provides consumer and commercial banking, lending, and wealth-management-related services across its regional footprint.
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5001 - 10000 employees
Founded 1888
🏦 Banking
💸 Finance
Banking • Finance
Synovus is a regional bank and financial services company headquartered in Columbus, Georgia. For more than 130 years it has served customers and communities—hiring talent, offering careers, and emphasizing community relationships. Synovus provides consumer and commercial banking, lending, and wealth-management-related services across its regional footprint.
• Move mortgage applications from initial application and setup through loan closing • Provide distinctive service to clients and prospects in person and by telephone • Respond to client inquiries and resolve client issues • Receive, review, reconcile, upload, index, and validate loan documentation • Confirm required forms, fees, and documentation are complete and accurate • Collect and analyze client income, assets, investments, and debts against regulatory, product, and underwriting requirements • Verify supporting income, asset, liability, and Social Security documentation • Communicate discrepancies, missing data, and outstanding documentation to Mortgage Advisors and Mortgage Client Coordinators • Coordinate with third-party partners to obtain appraisals, credit supplements, title commitments, verifications, insurance, payoff statements, and related information • Obtain and review tax transcripts, insurance documentation, condo questionnaires, employment verifications, fraud alerts, and appraisals as applicable • Order documents required by AUS findings, investors, and agencies • Prioritize and monitor workflow to meet Pinnacle's SLAs • Prepare, resubmit, and clear PTA, approval, and PTC underwriting conditions • Prepare and deliver Change of Circumstance, Loan Estimate, NOI, Adverse Action, and other client notifications • Close incomplete loan files when required documentation is not received • Refer clients to Trust, Investments, Insurance, Treasury Management, and other specialty areas • Assist team members and perform other assigned duties
• High School Diploma or Equivalent required; college degree preferred • Minimum of 10 years' experience in financial services and/or mortgage lending • Proficient in Microsoft Office (Word, Excel, and PowerPoint) or related software • Broad knowledge of bank products and services • Knowledge of federal and state banking regulations and mortgage lending compliance requirements • Knowledge of Fannie Mae, Freddie Mac, FHA, USDA, VA, and Jumbo loan underwriting guidelines • Effective verbal and written communication skills • Excellent organizational and time-management skills and attention to detail • Understanding of critical mortgage lending documentation, processes, and procedures • Ability to work in a fast-paced environment and under pressure with a high degree of accuracy • Ability to multitask competing priorities and meet tight deadlines • Excellent client service skills • Tact and diplomacy in dealing with clients and team members • Ability to perform the listed physical activities, including prolonged sitting/standing, manual dexterity, verbal communication, visual acuity, repetitive motion, hearing, bending, climbing, balancing, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, and grasping
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