Customer Success Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tactacam

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🏭 Manufacturing

🔧 Hardware

🔐 Security

Manufacturing • Hardware • Security

Tactacam is a manufacturer and e-commerce retailer of advanced hunting, trail and security cameras and related accessories. The company offers off-grid and cellular-enabled camera hardware (trail cameras, security cameras), companion mobile and web apps with data plans for live streaming and remote monitoring, plus accessories and apparel for hunters, land managers and security customers.

📋 Description

• Act as the primary technical point of contact for B2B and enterprise accounts • Guide clients through post-sale setup, unit activation, cellular setup, app configuration, and platform orientation • Manage enterprise trial logistics, including unit provisioning, technical setup, unit shipping, and platform walkthroughs • Conduct regular customer check-ins to track unit activity, assess progress, and discuss future monitoring needs • Track account health metrics, hardware usage trends, subscription renewals, and reorder cycles • Report account outcomes to leadership • Identify expansion opportunities and connect customers with Regional Sales Directors or Account Executives • Gather customer feedback and communicate product improvement suggestions to internal teams • Collaborate with sales, support, and product development teams • Lead training sessions, workshops, and product demonstrations • Develop customer success playbooks, setup guides, and onboarding resources • Handle customer escalations and ensure technical or service issues are resolved • Oversee customer lifecycle management and identify process optimization opportunities

🎯 Requirements

• Bachelor’s degree in Business, Marketing, or a related field • 3+ years of experience as a Customer Success Manager, Account Manager, or Technical Support Lead in B2B hardware, IoT, commercial security, surveillance, construction site technology, or B2B SaaS environments • Proven track record of managing customer onboarding, retention programs, enterprise level accounts, and pilot trial programs • Ability to analyze usage data, unit activity metrics, and account trends • Excellent communication, negotiation, and interpersonal skills • Ability to resolve complex customer escalations and build long-term relationships with site managers and executives • Exceptional organizational and time management skills • Ability to manage multiple accounts simultaneously in a fast-paced, target-driven environment • Practical problem-solving skills with a proactive, solution-oriented mindset • Proficiency with CRM platforms such as HubSpot or Salesforce • Proficiency with customer success tools such as Gainsight or ChurnZero • Applications are not accepted from candidates based in Alaska, Connecticut, Delaware, Massachusetts, New Mexico, or South Dakota

🏖️ Benefits

• Competitive salary • Performance bonuses • Professional development opportunities • Medical, dental, and vision coverage • Life insurance • Disability protection • Competitive time off • Pregnancy leave • Parental leave • Military leave • "Hunting Holidays" for outdoor activities • Company-managed 401(k) plan • Remote-first flexibility • Employee discounts • Complimentary camera gear • Company-sponsored outdoor trips • Community projects • Monthly "TactaValor Awards" recognizing top performance