Senior Product Manager – Patient Experience

🔥 24 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

✅ Product Manager

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TailorCare

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

TailorCare is a healthcare company that specializes in providing personalized care solutions for patients with musculoskeletal (MSK) issues, such as joint, back, and muscle pain. It empowers patients by connecting them with specialists, coordinating appointments, and assisting in treatment decisions. TailorCare uses a patient-centered approach, featuring Clinical Navigators who are licensed physical therapists, to support patients throughout their care journey. They collaborate closely with primary care providers, specialty care providers, and payers to deliver evidence-based treatment options that optimize health outcomes and enhance the patient experience.

📋 Description

• Own the product vision and roadmap for TailorCare’s patient-facing platforms (web and mobile) • Translate patient needs, clinical goals, and business priorities into high-impact product initiatives and features • Drive discovery through patient research, usability testing, data analysis, and direct patient feedback • Help design and deliver end-to-end patient journeys, including onboarding, intake, education, triage, engagement, and adherence • Partner with clinical and operations teams to align digital experiences with real-world care workflows • Collaborate with design and engineering to build delightful, accessible, and scalable B2C products • Define success metrics such as activation, engagement, conversion, retention, and outcomes, and continuously optimize • Incorporate AI-powered and personalization features to improve patient guidance and care navigation • Serve as the connective tissue across product, clinical, and development teams to ensure cohesive execution

🎯 Requirements

• 5+ years of product management experience, with significant ownership of B2C or patient-facing products • 3+ years experience in healthcare, digital health, or regulated consumer platforms • Proven experience launching and scaling consumer-grade applications (mobile and/or web) • Strong understanding of patient journeys, engagement mechanics, and behavior change • Experience working closely with designers on UX, usability, and accessibility • Data-driven mindset with ability to define metrics, run experiments, and interpret insights • Comfortable operating in ambiguous problem spaces and turning loose concepts into shipped products • Excellent communication and stakeholder management skills • Bachelor’s degree required • US work authorization • Clinical or health-related background is a plus

🏖️ Benefits

• Remote-first company with options for a hybrid work model in Nashville • Generous paid time off (PTO) and holiday plans • Paid parental leave • Flexible and autonomous work environment • Medical, dental, vision, life, and disability insurance from Day 1 • Wellness resources • Employer HSA contribution • 401k plan with employer matching • Inclusive work environment • Meaningful work supporting patients and improving lives

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