Associate Solutions Engineer – Mixed Industries

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Talkdesk

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

🤝 B2B

🤖 Artificial Intelligence

🏥 Healthcare

💰 $230M Series D on 2021-08

B2B • Artificial Intelligence • Healthcare

Talkdesk is an AI-powered customer experience platform designed to revolutionize the way businesses interact with their customers. Tailored for various industries, Talkdesk seamlessly integrates with existing systems to enhance customer service and agent productivity through hyper-personalized, context-aware experiences. With a focus on sectors such as financial services, healthcare, retail, and government, Talkdesk empowers organizations to scale operations, automate routine tasks, and optimize resource allocation, ensuring secure and efficient service delivery across all channels.

📋 Description

• Support Solutions Engineers and Account Executives with customer discovery, product demonstrations, and technical sales activities • Learn customer business challenges, contact center operations, technical environments, and transformation goals • Assist in preparing and delivering product demonstrations showing how Talkdesk solves customer problems and improves customer experience • Create customer demos, customer-specific use cases, presentations, follow-up materials, and technical documentation • Document customer requirements, business objectives, technical considerations, integration needs, risks, and next steps throughout the sales cycle • Develop foundational knowledge of Talkdesk’s AI Platform, cloud contact center technology, customer service workflows, reporting, integrations, workforce engagement, and automation • Collaborate with Solutions Engineering, AI Solutions Engineering, Value Advisory, Enterprise Architecture, Partner Engineering, Proposal Management, Demo Engineering, Product, Sales, and Customer Success • Participate in customer meetings, discovery sessions, demos, AI workshops, internal deal reviews, enablement sessions, and team learning activities • Explain technical concepts clearly, simply, and in a business-oriented way • Support competitive positioning by learning to differentiate Talkdesk solutions in the market • Contribute to internal enablement, demo assets, reusable content, knowledge sharing, and team best practices • Develop understanding of how AI, automation, and enterprise integrations transform customer and employee experiences • Develop technical, presentation, consulting, business acumen, and customer-facing skills through training, mentorship, certifications, and hands-on experience • Travel to customer meetings, internal events, and team sessions as needed

🎯 Requirements

• Bachelor’s degree in a technical, business, data, communications, or related field; or equivalent practical experience • Strong interest in technology, customer experience, SaaS, artificial intelligence, cloud software, contact center solutions, or digital transformation • Excellent communication, listening, and interpersonal skills • Ability to explain ideas clearly and adapt communication style for different audiences • Strong presentation skills or a desire to develop into a confident presenter • High level of curiosity, coachability, initiative, and willingness to learn • Go-getter attitude • Strong problem-solving skills and ability to connect customer needs to potential solutions • Ability to work effectively in a fast-paced, collaborative environment • Strong organizational skills, attention to detail, and ability to manage multiple priorities • Demonstrated professionalism, accountability, and responsiveness with internal and external stakeholders • Comfortable learning and working with technology platforms, software applications, data-driven tools, and AI-enabled solutions • AI experience is strongly preferred • Internship, academic project, or early professional experience in AI development, sales engineering, consulting, customer success, technical support, product, implementation, software, or SaaS is preferred • Exposure to customer service, contact centers, CRM systems, business intelligence, workforce engagement management, automation, or AI-powered applications is preferred • Experience presenting to groups, facilitating discussions, or explaining technical concepts to non-technical audiences is preferred • Familiarity with Salesforce, Zendesk, ServiceNow, Amazon Connect, Genesys, NICE, Five9, or other customer experience and contact center platforms is a plus • Interest in developing expertise in AI, Agentic AI, automation, integrations, analytics, enterprise architecture, and customer experience transformation

🏖️ Benefits

• Medical, Dental, Vision, Life and Disability Insurance • Employee Assistance Program (EAP) • 401(k) plan • Uncapped paid time off program for exempt employees • Accrual-based paid time off program for non-exempt employees • 14 paid holidays each year • Uncapped paid time off for exempt employees and accrual-based sick leave for non-exempt employees • Potential eligibility for long-term incentives in the form of equity • Potential eligibility for short-term incentives in the form of bonus or commission