Forward Deployed AI Product Manager

🔥 11 hours ago

🇺🇸 United States – Remote

💵 $200k - $240k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Talkdesk

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

🤝 B2B

🤖 Artificial Intelligence

🏥 Healthcare

💰 $230M Series D on 2021-08

B2B • Artificial Intelligence • Healthcare

Talkdesk is an AI-powered customer experience platform designed to revolutionize the way businesses interact with their customers. Tailored for various industries, Talkdesk seamlessly integrates with existing systems to enhance customer service and agent productivity through hyper-personalized, context-aware experiences. With a focus on sectors such as financial services, healthcare, retail, and government, Talkdesk empowers organizations to scale operations, automate routine tasks, and optimize resource allocation, ensuring secure and efficient service delivery across all channels.

📋 Description

• Serve as the primary Product point of contact for retail, e-commerce, and hospitality clients • Own relationships across contact center operations, guest experience, digital commerce, IT, and store operations stakeholders • Lead structured discovery engagements including interviews, order journey mapping, queue observation, agent side-by-sides, and document analysis • Connect client operational pain points to Talkdesk AI platform capabilities • Review pre-sales Statements of Work for scope, feasibility, and design alignment • Translate real-world workflows into structured product and configuration requirements • Own the quality and completeness of Autopilot design and specification documents for engineering handoffs • Define business KPIs with clients • Enforce scope discipline during UAT and route out-of-scope requests through change-order processes • Own deployments end-to-end from pilot kickoff through go-live • Manage timelines, stakeholder communication, change management, and iteration to production-ready deployments • Generate test criteria and conduct manual validation before client UAT • Partner with legal, privacy, and security teams on PCI DSS, TCPA, GDPR, and CCPA requirements • Drive client UAT to completion, including on-site travel for strategic accounts • Monitor deployed Autopilots post-launch and resolve field issues • Ensure clients and Customer Experience Managers can measure business success metrics • Document ROI proof points and case-for-scale narratives • Surface field insights and product gaps to the core product roadmap • Contribute to knowledge bases, playbooks, and templates for the FDPM practice

🎯 Requirements

• 5+ years of experience in retail, e-commerce, or hospitality • Hands-on exposure to customer-facing or back-office operations in retail/e-commerce servicing, hospitality operations, or restaurant operations • Demonstrated experience in a client-facing delivery role such as implementation, technical project management, solution consulting, or customer success • Ability to understand and map complex guest and shopper journeys into structured requirements and prioritized problem statements • Strong written and verbal communication skills • Ability to present to VP/C-suite stakeholders and translate between operations and technical teams • Working familiarity with TCPA outbound contact rules, PCI DSS payment handling, CCPA, GDPR, and brand compliance guidelines • Comfortable operating in ambiguity and bringing structure to uncertainty • Experience with agentic workflows and strong curiosity about AI and automation • Willingness to travel up to 25–35% to client sites • Preferred: Experience at retail, e-commerce, OMS, POS, PMS, or loyalty technology vendors • Preferred: Prior experience in a startup or high-growth technology company • Preferred: Familiarity with CCaaS, IVR, or conversational AI platforms such as Talkdesk, Genesys, or Five9 • Preferred: Understanding of APIs and integrations with Shopify, Salesforce Commerce Cloud, Magento, SAP, Oracle Commerce, Workday, Opera PMS, Sabre, Amadeus, or major loyalty and POS systems • Preferred: Experience with product roadmaps, PRDs, or Agile/scrum delivery processes

🏖️ Benefits

• Long-term incentives in the form of equity • Short-term incentives of either bonus or commission • Medical, Dental, Vision, Life and Disability Insurance • Employee Assistance Program (EAP) • 401(k) plan • Uncapped paid time off program for exempt employees • Accrual-based paid time off program for non-exempt employees • 14 paid holidays each year • Paid sick leave according to accrual standards for non-exempt employees