
1001 - 5000 employees
Founded 2011
🤝 B2B
🤖 Artificial Intelligence
🏥 Healthcare
💰 $230M Series D on 2021-08
B2B • Artificial Intelligence • Healthcare
Talkdesk is an AI-powered customer experience platform designed to revolutionize the way businesses interact with their customers. Tailored for various industries, Talkdesk seamlessly integrates with existing systems to enhance customer service and agent productivity through hyper-personalized, context-aware experiences. With a focus on sectors such as financial services, healthcare, retail, and government, Talkdesk empowers organizations to scale operations, automate routine tasks, and optimize resource allocation, ensuring secure and efficient service delivery across all channels.
🕒 June 24
🇺🇸 United States – Remote
💵 $150k - $200k / year
⏰ Full Time
🟠 Senior
💸 Financial Planning and Analysis (FP&A)
🦅 H1B Visa Sponsor
👻 Ghost score 24%
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1001 - 5000 employees
Founded 2011
🤝 B2B
🤖 Artificial Intelligence
🏥 Healthcare
💰 $230M Series D on 2021-08
B2B • Artificial Intelligence • Healthcare
Talkdesk is an AI-powered customer experience platform designed to revolutionize the way businesses interact with their customers. Tailored for various industries, Talkdesk seamlessly integrates with existing systems to enhance customer service and agent productivity through hyper-personalized, context-aware experiences. With a focus on sectors such as financial services, healthcare, retail, and government, Talkdesk empowers organizations to scale operations, automate routine tasks, and optimize resource allocation, ensuring secure and efficient service delivery across all channels.
• Serve as strategic finance partner to Sales and Marketing leadership • Own the GTM annual operating plan, quarterly reforecasts, and long-range plan • Lead capacity and productivity planning, including hiring plans, ramp assumptions, quota setting, territory coverage, and attainment • Model and optimize demand-generation spend, pipeline contribution, funnel conversion, and channel ROI • Report and analyze GTM and SaaS unit economics • Lead monthly and quarterly Sales and Marketing close and variance analysis • Present Sales and Marketing performance updates, business reviews, and recommendations to executives • Build business cases and scenario models for major GTM decisions • Partner on sales compensation plan design, cost modeling, and commission expense forecasting • Build, lead, and develop a team of FP&A analysts • Improve GTM planning and reporting processes, systems, and data integration across CRM, planning tools, and BI dashboards
• 8+ years of relevant finance experience preferred; SaaS experience strongly preferred • 3+ years of experience supporting Marketing organizations and budgets • Experience building models to evaluate Marketing program spend ROI and pipeline generation efficiency • Knowledge of Sales/Marketing metrics including ARR, MRR, pipeline, conversion/win rates, CAC, and LTV • Strong financial and operational planning skills • Experience partnering with Senior Leadership and ability to influence at all levels of an organization • Excellent written and verbal communication skills with presentation experience • Expertise in building Excel-based financial models and aggregating and analyzing data • Ability to multitask effectively, working in team environments or independently • Experience with headcount reconciliation and month-end budget/forecast versus actuals reconciliation • Four-year university degree in Finance, Economics, Accounting, or related field required • Experience with Adaptive, NetSuite, Zuora, Coupa, and Salesforce
• Equity long-term incentives • Short-term bonus or commission incentives • Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Employee Assistance Program (EAP) • 401(k) plan • Uncapped paid time off for exempt employees • Accrual-based paid time off for non-exempt employees • 14 paid holidays each year • Paid sick leave for non-exempt employees
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