Patient Care Coordinator

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 8%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Talkiatry

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

🏥 Healthcare

👥 B2C

Healthcare • B2C

Talkiatry is a virtual psychiatry provider that delivers 100% online psychiatric care and medication management. The platform matches patients to licensed psychiatrists and other clinicians, offers follow-up care with the same provider, and treats conditions such as ADHD, anxiety, depression, bipolar disorder, OCD, PTSD, insomnia and peripartum/postpartum needs. Talkiatry operates in-network with major insurers, provides copay estimates, a patient portal, and resources like quizzes and medication information. The site notes its clinicians average 10 years of experience, represent multiple subspecialties, and speak many languages.

📋 Description

• Manage inbound referral workflow by initiating outreach on unscheduled referrals and accurately tracking outcomes • Conduct high-volume outbound calls in a fast-paced environment • Contact referred patients by phone, text, and email to explain next steps and assist with scheduling • Use motivational interviewing to address concerns and motivate patients to schedule psychiatric evaluations • Coordinate scheduling with internal tools and match patients with psychiatrists based on need, geography, and insurance • Send self-scheduling links, follow up, and troubleshoot insurance and availability barriers • Manage outbound referrals for Talkiatry patients needing services outside its scope of care • Explain outbound referrals, expectations, and next steps to patients • Coordinate with partner organizations, submit documentation, and track patient intake status • Update referring providers on referral status and barriers • Follow up with patients and partners to close the referral loop • Document referral activity accurately in internal systems and maintain an audit trail • Work one of the required shifts: 8:00am–4:30pm EST or 10:30am–7:00pm EST

🎯 Requirements

• 1–3 years' experience in healthcare coordination, patient intake, call center, or referrals • Experience coordinating care or referrals across multiple organizations or provider networks a plus • Ability to communicate clearly, both verbally and in writing • Sales or customer retention experience strongly preferred • Strong phone presence, empathy, and a persuasive communication style • Comfortable working with CRMs, EHRs (eClinicalWorks), and ticketing systems (Zendesk/ServiceNow) • Ability to multitask and work efficiently in high-volume environments • Must be organized, responsive, and detail-oriented with strong follow-through • Must be authorized to work in the U.S.; Talkiatry participates in E-Verify

🏖️ Benefits

• Medical, dental, and vision insurance effective day 1 of employment • 401(k) with match • Generous PTO plus paid holidays • Paid parental leave • Learning and professional development opportunities • Team well-being focus • Collaborative environment • Diverse, inclusive, and equitable workplace