Senior Manager, Clinical Operations – Operational Excellence

🔥 5 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $120k - $165k / year

⏰ Full Time

🟠 Senior

🏥 Clinical Operations

👻 Ghost score 8%

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Talkiatry

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

🏥 Healthcare

👥 B2C

Healthcare • B2C

Talkiatry is a virtual psychiatry provider that delivers 100% online psychiatric care and medication management. The platform matches patients to licensed psychiatrists and other clinicians, offers follow-up care with the same provider, and treats conditions such as ADHD, anxiety, depression, bipolar disorder, OCD, PTSD, insomnia and peripartum/postpartum needs. Talkiatry operates in-network with major insurers, provides copay estimates, a patient portal, and resources like quizzes and medication information. The site notes its clinicians average 10 years of experience, represent multiple subspecialties, and speak many languages.

📋 Description

• Own the operating system that enables Clinical Operations leaders and support staff to work efficiently and make faster, better-informed decisions • Create capacity for Clinical Operations leaders so they can scale with the business and focus on clinical and leadership judgment • Manage support staff handling clinician questions and day-to-day practice escalations • Coordinate operational processes that reduce clinician and Clinical Operations leadership burden • Design and own end-to-end Clinical Operations workflows, including ownership, decision points, standard operating procedures, escalation paths, and SLAs • Build SQL and business intelligence reporting for workflow performance, resource allocation, turnaround times, recurring demand, and operational outcomes • Segment operational data to identify support demand, volume changes, intervention areas, and broader business outcomes • Identify repetitive work and launch AI agents, automate workflow steps, and improve data access • Expand clinician self-service through onboarding education, recurring forums, online guidance, FAQs, and support agents • Develop playbooks, toolkits, job aids, and decision rules for dyads and coordinators • Route routine work to coordinators or self-service channels while preserving escalation paths for complex cases • Measure clinician performance, quality, and satisfaction as each dyad supports more clinicians • Transform Clinical Operations through technology enablement, productionization, and AI solutions

🎯 Requirements

• 4-6+ years of experience in operations, consulting, program management, analytics, implementation, or a related field • Advanced analytical skills • Ability to write SQL independently • Experience using dashboards, spreadsheets, and business intelligence tools • Ability to investigate operational performance, resource allocation, turnaround times, recurring demand, service levels, and business impact • Ability to map and redesign end-to-end workflows • Hands-on experience using automation, AI, or no-code and low-code tools to improve frontline operations • Ability to prototype practical solutions and define requirements for Product, Data, or Engineering investment • Ability to design operating models, standard operating procedures, playbooks, service levels, and escalation paths • Authorization to work in the U.S.; Talkiatry participates in E-Verify • Experience in healthcare, behavioral health, or another regulated, high-growth environment preferred but not required • Experience in a fast-paced, high-growth company preferred but not required • Hands-on experience with business intelligence platforms, workflow automation tools, or AI agents preferred but not required

🏖️ Benefits

• Medical, dental, and vision insurance effective day 1 of employment • 401K with match • Generous PTO • Paid holidays • Paid parental leave • Learning and professional development opportunities • Team well-being focus • Remote or hybrid work capacity for candidates based in the New York City metropolitan area • Bonus opportunity

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