Care Coordinator

🕒 October 7

🗽 New York – Remote

🗽 New York – Remote

💵 $20 - $25 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 1%

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Talkspace

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🏥 Healthcare

👥 B2C

🤖 Artificial Intelligence

💰 $300M Post-IPO Equity - Talkspace on 2021-06

Healthcare • B2C • Artificial Intelligence

Talkspace is an online mental health platform that connects individuals with licensed therapists and psychiatric providers for therapy and medication management. The service offers a range of treatments (individual, couples, LGBTQIA+ therapy, teen and senior therapy, therapy for military and veterans, etc. ), unlimited messaging therapy, and psychiatry/medication management including common psychiatric medications. Talkspace accepts many major insurers (Aetna, Anthem, Cigna, Optum, TRICARE, Blue Cross Blue Shield, Medicare/Medicare Advantage), provides tools for clinicians and organizations, and offers AI-supported mental health features (Tee by Talkspace).

📋 Description

• Monitor patient lead-up requirements and paperwork to help ensure patients are prepared for their first appointment. • Follow up on outstanding patient requirements and identify barriers that may prevent timely activation. • Ensure patient accounts are activated and ready for care in accordance with established workflows. • Provide patients with clear information regarding next steps, appointments, and care coordination processes. • Respond to patient questions and concerns and ensure appropriate follow-through. • Monitor patients throughout their initial care journey and support continued engagement with care. • Conduct outreach and follow-up activities to monitor patient engagement during the first 30 days of care. • Identify patients at risk of disengagement and take appropriate action. • Follow up on missed appointments and coordinate with internal teams to address barriers to care. • Monitor billing issues related to missed first appointments and escalate as needed. • Maintain accurate and timely documentation of patient outreach, engagement, follow-up, activation, and care transitions. • Coordinate escalation or transition to a higher level of care with Talkspace providers, patients, internal stakeholders, and UHS facilities. • Coordinate scheduling and facilitate transitions of care. • Communicate relevant information, next steps, and expectations to patients, providers, and facility stakeholders. • Track outstanding transition activities through completion. • Escalate complex patient, scheduling, or operational issues to the Care Coordinator Manager or clinical team members. • Collaborate with Care Coordinators, managers, providers, operational teams, and UHS facility partners. • Follow workflows and contribute recommendations to improve patient support and care coordination. • Participate in team meetings, training, and process improvement initiatives. • Follow policies and procedures, protect patient confidentiality, and comply with privacy requirements. • Support team performance and quality goals through timely outreach and follow-up. • Identify recurring barriers and communicate improvement opportunities to leadership. • Perform other related duties and provide operational and patient support as assigned.

🎯 Requirements

• High school diploma or equivalent required; associate or bachelor's degree in healthcare, social services, business, or a related field preferred. • 1–2 years of experience in care coordination, patient support, customer support, or case management. • Strong written and verbal communication skills, with the ability to communicate effectively with patients, providers, and facility stakeholders. • Strong organizational skills and demonstrated ability to manage multiple patients, tasks, and competing priorities. • Ability to work independently while following established processes and escalating issues appropriately. • Strong attention to detail and commitment to accurate documentation and follow-through. • Strong problem-solving and critical-thinking skills, with the ability to identify barriers and determine appropriate next steps. • Ability to handle sensitive patient interactions with professionalism, empathy, and discretion. • Comfortable working with technology and navigating multiple systems and platforms. • Comfortable working in a fast-paced, evolving environment and adapting to changing priorities. • Experience working directly with patients or members in a healthcare or service-oriented environment preferred. • Experience with healthcare, behavioral health, telehealth, or provider networks preferred. • Familiarity with patient engagement, care transitions, or coordination between levels of care preferred.

🏖️ Benefits

• Comprehensive Medical, Dental and Vision plans • Pre-tax benefits: HSA/ FSA • 401k Retirement Savings Program with matching up to 4% • Voluntary benefits including disability, basic life or pet insurance, etc. • Monthly Wellness Stipend to promote mental and physical self-care • PTO and Remote First Environment • Regular team events, including Wellness Workshops and Team Building Events • Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!

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