Senior Training Specialist

🕒 October 26

🗽 New York – Remote

🗽 New York – Remote

💵 $70k - $80k / year

⏰ Full Time

🟠 Senior

📚 Learning and Development

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Talkspace

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🏥 Healthcare

👥 B2C

🤖 Artificial Intelligence

💰 $300M Post-IPO Equity - Talkspace on 2021-06

Healthcare • B2C • Artificial Intelligence

Talkspace is an online mental health platform that connects individuals with licensed therapists and psychiatric providers for therapy and medication management. The service offers a range of treatments (individual, couples, LGBTQIA+ therapy, teen and senior therapy, therapy for military and veterans, etc. ), unlimited messaging therapy, and psychiatry/medication management including common psychiatric medications. Talkspace accepts many major insurers (Aetna, Anthem, Cigna, Optum, TRICARE, Blue Cross Blue Shield, Medicare/Medicare Advantage), provides tools for clinicians and organizations, and offers AI-supported mental health features (Tee by Talkspace).

📋 Description

• Design, develop, and maintain training programs for Client Support and Provider Support, including new-hire onboarding, role-specific training, certifications, process and system training, and ongoing upskilling. • Create self-paced eLearning, instructor-led materials, job aids, tutorials, demonstrations, assessments, and interactive activities. • Apply adult learning principles and instructional design best practices. • Review and refresh curriculum based on learner feedback, performance data, process changes, and business needs. • Facilitate live and virtual training sessions, new-hire nesting, demonstrations, guided practice, and other learning experiences. • Manage training assignments, enrollments, completion tracking, attendance, and learner progress through the LMS and internal systems. • Coordinate training schedules and communicate requirements and expectations to learners, Supervisors, and stakeholders. • Maintain training documentation and provide completion and learner performance information. • Evaluate training effectiveness using assessments, learner feedback, operational data, and performance indicators. • Identify knowledge and skill gaps, recommend learning interventions, and improve training programs. • Maintain skill assessments and skill matrices. • Track and communicate training initiatives, outcomes, and improvement opportunities to leadership and stakeholders. • Partner with Client Support and Provider Support leadership to identify learning opportunities and address knowledge and performance needs. • Collaborate with SMEs and cross-functional partners to translate complex processes, workflows, systems, and business requirements into learning experiences. • Support organizational, process, and system changes and contribute to training standards and broader learning initiatives. • Perform other related duties as assigned.

🎯 Requirements

• Bachelor's degree in Instructional Design, Education, Communications, Learning & Development, or a related field; equivalent experience may be considered. • 3–5+ years of experience in instructional design, training, learning and development, or a related field. • Experience designing and delivering training for adult learners, including self-paced eLearning and instructor-led training. • Experience with eLearning authoring tools such as Articulate Rise, Storyline, Captivate, or similar platforms, as well as Learning Management Systems. • Strong facilitation, communication, project management, and organizational skills. • Ability to translate complex processes and information into clear, engaging learning experiences. • Data-driven approach to evaluating training effectiveness and identifying opportunities for improvement. • Experience in healthcare, behavioral health, customer support, contact center, or operations environments preferred.

🏖️ Benefits

• Comprehensive Medical, Dental and Vision plans • Pre-tax benefits: HSA/ FSA • 401k Retirement Savings Program with matching up to 4% • Voluntary benefits including disability, basic life or pet insurance, etc. • Monthly Wellness Stipend to promote mental and physical self-care • PTO and Remote First Environment • Regular team events, including Wellness Workshops and Team Building Events • Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!

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