Network Planning Analyst

🔥 4 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $85k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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Talkspace

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

💼 Consulting

🏥 Healthcare

🛍️ eCommerce

Consulting • Healthcare • eCommerce

Talkspace is an online therapy platform that provides accessible mental health care through licensed therapists and psychiatric providers. Users can engage in therapy through text, audio, and video sessions, as well as receive medication management when needed. Talkspace aims to make therapy convenient and affordable by partnering with major insurance providers and offering various treatment options for individuals, couples, and teens dealing with a range of mental health issues.

📋 Description

• Develop forecasts for new and existing volume, incorporating historical performance, business inputs, growth expectations, and emerging trends. • Identify and communicate trends that may impact future demand, capacity, or resource needs. • Generate staffing and capacity requirements by line of business, market, skill set, or other relevant business segment. • Compare forecasted and actual results to identify variances and continuously improve planning assumptions. • Conduct capacity-to-volume and gap analyses to identify excess capacity, constraints, and emerging needs. • Complete ad hoc capacity and skill-set reviews based on changing business needs and leadership requests. • Develop what-if scenarios to evaluate changes in volume, staffing, productivity, skill mix, or other business assumptions. • Identify areas where additional capacity or targeted skill growth may be needed and provide data-driven recommendations. • Generate and maintain recurring and ad hoc reports using Looker and Google Sheets. • Build analytical models and reporting tools to improve visibility into volume, capacity, staffing requirements, and operational performance. • Monitor real-time queue performance, identify service or capacity risks, and recommend or coordinate remediation actions. • Investigate performance trends and variances to identify underlying drivers, risks, and opportunities. • Continuously improve reporting processes, data visibility, and analytical tools. • Translate complex analysis into clear, actionable insights and recommendations for business leaders. • Partner with Operations and cross-functional stakeholders to understand business needs and translate them into analytical solutions.

🎯 Requirements

• 3-5 years of experience in capacity planning, workforce planning, business analytics, operations analytics, or a related analytical role. • Advanced proficiency in Microsoft Excel and/or Google Sheets, including complex formulas, pivot tables, lookups, data manipulation, and analytical modeling. • Demonstrated experience with forecasting, capacity planning, staffing requirements, or demand analysis. • Experience conducting gap analysis and developing scenarios or what-if models. • Strong experience generating operational reports and translating data into actionable insights. • Strong analytical and problem-solving skills with the ability to independently investigate trends and business questions. • Experience creating presentations and communicating analytical findings to business and leadership audiences. • Strong written and verbal communication skills. • Ability to manage both recurring deliverables and ad hoc analytical requests in a fast-paced environment. • Experience with Looker, including working with Explores, dashboards, and reporting (bonus). • Experience supporting multiple lines of business, markets, regions, or specialized skill sets (bonus). • Experience with Tableau, Power BI, Mode, or similar business intelligence tools (bonus). • Experience developing scalable or automated reporting solutions (bonus).

🏖️ Benefits

• Comprehensive Medical, Dental and Vision plans • Pre-tax benefits: HSA/ FSA • 401k Retirement Savings Program with matching up to 4% • Voluntary benefits including disability, basic life or pet insurance, etc. • Monthly Wellness Stipend to promote mental and physical self-care • Flexible PTO and Remote First Environment • Regular team events, including Wellness Workshops and Team Building Events • Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!