Training Content & Documentation Specialist

Job not on LinkedIn

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🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $90k - $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

✍️ Content Marketing Manager

👻 Ghost score 0%

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Tango

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏗️ Construction

📦 Logistics

💼 Consulting

Construction • Logistics • Consulting

Tango is a connected software company that provides an intelligence platform for managing commercial real estate across the full property lifecycle. Its SaaS products support site selection, portfolio strategy, lease and transaction management, projects & maintenance, workplace optimization, and energy & sustainability, using predictive analytics and AI to deliver actionable insights. Tango serves enterprises, retailers, landlords, and government/education facilities to reduce costs, improve utilization, and streamline ESG reporting.

📋 Description

• Design and build e-learning modules, interactive exercises, and self-paced training content using Articulate 360 and Storyline 360 • Create and edit training videos with the videography team, including screen-capture content using SnagIt • Develop presentations and visual materials for internal and customer-facing training • Write and maintain training documentation, guides, job aids, quick-reference sheets, and release-based curriculum updates • Keep documentation and training content aligned with product changes and update materials after releases • Maintain consistent style, format, and organization across training assets • Manage the learning management system, including content uploads, learning paths, course assignments, and access troubleshooting • Track training completion, learner progress, and content performance • Analyze training effectiveness and content engagement data to guide improvements • Partner with Support and Development to identify knowledge gaps and create or update content • Assist with in-person or remote training delivery for onboarding and specialized requests • Support ad hoc training requests and perform related duties

🎯 Requirements

• Bachelor's degree or 2+ years of experience in instructional content creation, technical writing, or e-learning development • 1+ year of experience creating training content for software products preferred • Hands-on experience administering a learning management system (LMS) • Working knowledge of MS Office and video editing/collaboration tools • Strong writing skills for clear, well-organized documentation • Strong organizational and time-management skills • Ability to manage multiple content projects simultaneously • Familiarity with IWMS and SaaS platforms a plus • Detail-oriented and self-directed • Comfortable working cross-functionally with Development, Support, and Product teams • Minimal travel required • Legally authorized to work in the US or Canada • Visa sponsorship or support requirements must be disclosed

🏖️ Benefits

• Health, dental, and vision insurance • 401(k) plan with company match • Generous paid time off • Flexible work environment supporting remote, hybrid, or in-office arrangements • Inclusive and collaborative culture • Equal opportunity employer