Digital Program Manager

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Arizona, +22 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Tapcheck

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

💳 Fintech

👥 HR Tech

💰 Venture Round on 2023-04

Finance • Fintech • HR Tech

Tapcheck is a company that provides earned wage access solutions for employees, allowing them to access their earned wages on demand through a mobile app. Their service is free for employers to offer, and it integrates seamlessly with payroll and timekeeping systems. Employees can receive their wages directly in their bank account or on a Tapcheck Mastercard, providing financial flexibility and helping reduce employee financial stress. Tapcheck aims to improve employee loyalty and retention by providing convenient and transparent access to wages.

📋 Description

• Design, launch, and continuously improve digital Customer Success programs across onboarding, activation, adoption, renewal readiness, and advocacy • Build automated, segmented lifecycle campaigns across email, in-app, and in-product guidance • Run segmentation and A/B tests to improve digital customer engagement at scale • Develop and refine customer health scoring and maturity models for the B2B2C customer model • Own reporting infrastructure and dashboards for customer health, onboarding completion, product adoption, and program ROI • Track time-to-first-transfer, onboarding completion, engagement/adoption rates, NPS/CSAT, renewal readiness, and digital program ROI • Own customer inquiries, issues, and escalations across the tech-touch and long-tail book of business • Resolve issues directly where possible and involve appropriate departments when deeper intervention is needed • Establish triage paths and response expectations for accounts without a dedicated CSM • Monitor support tickets, in-app feedback, and health signals to identify emerging needs and recurring pain points • Close the loop with customers on resolutions and feed escalation trends into program design, playbooks, and Product/Engineering priorities • Partner with RevOps, Product, Marketing, and Support to create a shared source of truth from customer data • Build repeatable playbooks and automation to manage more accounts while maintaining a service-led approach • Identify digital journey friction and turn data, feedback, and support trends into recommendations for Product and Engineering

🎯 Requirements

• 3–5 years of experience in Customer Success Operations, Digital/Scaled Customer Success, Program Management, Lifecycle Marketing, or RevOps • Experience ideally in a high-growth SaaS or fintech environment • Experience designing and scaling digital/tech-touch Customer Success programs for an existing customer base • Experience building reporting and dashboards from CRM, product analytics, or CS platform data • Experience with tools such as Gainsight, Vitally, Catalyst, HubSpot, Pendo, or Braze • Ability to analyze data from multiple systems, including payroll integrations, support tickets, and app usage • Experience managing cross-functional programs with measurable outcomes • Ability to communicate clearly with stakeholders • Experience building processes and infrastructure from scratch in a fast-moving, resource-lean environment • B2B2C, marketplace, or benefits/HR-tech experience is preferred • Experience applying customer health scoring or maturity models in a B2B2C or multi-stakeholder context is preferred • Experience with segmentation and A/B testing frameworks for digital or lifecycle marketing programs is preferred • Must already have the right to work in the United States without employment-based visa sponsorship now or in the future

🏖️ Benefits

• Flexible PTO with no accrual caps • 10 paid holidays, including Christmas Eve and New Year's Eve • Medical coverage through Blue Cross Blue Shield of Texas, with PPO and HDHP options • HSA-eligible plan with employer contribution • Dental and vision coverage through MetLife • FSA • Basic Life/AD&D insurance • Employee Assistance Program (EAP) • 401(k) with 100% employer match up to 3% of salary, eligible after 90 days • Mission-driven work focused on financial wellness • Team culture centered on humility, grit, continuous improvement, and professional growth