Senior Program Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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TaskUs

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

🏥 Healthcare

📦 Logistics

📣 Marketing

💰 Private Equity Round on 2018-08

Healthcare • Logistics • Marketing

TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.

📋 Description

• Lead and execute TaskUs’ LX Design strategy and initiatives • Develop and execute an e-learning strategy aligned with organizational goals • Provide vision and leadership for digital learning • Oversee the design and development of e-learning content using instructional design principles and adult learning theories • Collaborate with instructional designers and subject matter experts on digital learning experiences • Evaluate and integrate emerging technologies and tools • Drive innovation to improve the learning experience • Lead, mentor, and develop a team of e-learning professionals • Establish quality standards and implement quality assurance processes • Collaborate with executives, department heads, and subject matter experts to identify training needs • Communicate e-learning impact and benefits to organizational leaders • Occasionally facilitate training sessions and model digital learning best practices • Ensure trainers are equipped and trained to deliver e-learning content • Implement assessments and analyze evaluation data • Develop reporting mechanisms and track e-learning KPIs • Use analytics for data-driven decisions and program improvement • Stay current with e-learning methodologies, technologies, and best practices • Foster a culture of continuous learning • Drive learning outcomes, employee engagement, training effectiveness, and performance improvement

🎯 Requirements

• Bachelor’s degree in Instructional Systems Design or a related field is a plus, but not a requirement • At least 5 years of experience mentoring teams in the LX Design space • At least 5 years of experience defining measurable training goals and learning objectives in all three learning domains • At least 5 years of experience actively practicing instructional design methodologies in a fast-paced environment • At least 5 years of experience designing learner-centered training programs and developing related training materials • At least 5 years of experience developing appropriate learning assessment strategies and instruments • Proficiency with e-learning authoring tools such as Articulate Storyline, Rise, or similar tools • Familiarity with learning management systems such as Moodle, Blackboard, Canvas, or similar systems • Multimedia development skills, including graphic design, video editing, and audio production • Awareness of adaptive learning technologies • Understanding of e-learning standards such as SCORM and xAPI • Familiarity with UX design principles • Understanding of security considerations, secure access, data protection, and privacy compliance • Proficiency with project management tools • Strong organizational and interpersonal management skills • Ability to lead, build teams, and motivate staff • Effective time management • Clear verbal and written communication • Ability to work professionally with peers, management, and other departments

🏖️ Benefits

• Competitive industry salaries • Medical, dental, and vision insurance • 401(k) with company match • Paid time off including vacation, sick leave, and holidays • Inclusive environment • Internal mobility and professional growth opportunities • Reasonable accommodations in the hiring process

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