Operational Excellence Leader

Job not on LinkedIn

🔥 0 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $130k - $150k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Taylor Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

📣 Marketing

☁️ SaaS

Marketing • SaaS

Taylor Corporation is a diverse provider of products, services, and technologies that power the potential of leading brands worldwide. Originally founded in 1975 as a small business specializing in printing wedding invitations and business cards, it has evolved into one of the largest privately held companies in the nation. Taylor Corporation facilitates marketing communications through both printed and digital methods, serving a wide range of businesses and consumers. The company is also committed to sustainability, implementing technologies that reduce its environmental footprint.

📋 Description

• Own end-to-end production support for Oracle Fusion Applications • Lead incident, problem, and change management processes • Establish and monitor SLAs, KPIs, and operational scorecards • Oversee ticket backlog management and prioritization • Ensure system stability during quarterly Oracle updates • Lead and develop onshore and offshore functional analysts • Drive performance management, knowledge growth, and cross-training • Manage third-party partners and Oracle Support relationships • Conduct independence and capability assessments across team members • Promote automation and continuous improvement within support operations • Identify and prioritize enhancement opportunities aligned to business strategy • Drive automation of manual processes and reporting where feasible • Facilitate root cause analysis to reduce recurring incidents • Develop executive-level dashboards tracking incident trends, ticket volumes, SLA adherence, automation progress, and enhancement pipeline • Provide leadership updates on system health and risk posture

🎯 Requirements

• Must be authorized to work in the United States without the need for employer sponsorship • 7+ years of ERP experience • At least 3–5 years in leadership • Deep functional knowledge of Oracle Fusion, with SCM or Manufacturing focus preferred • Experience managing production support in a complex enterprise environment • Strong vendor and offshore team management experience • Demonstrated experience establishing operational KPIs and governance frameworks • Excellent executive communication skills • Experience leading post-implementation stabilization preferred • Familiarity with automation tools and AI-enabled support solutions preferred • Experience or knowledge of CPQ, OTM, and Flexi-Pro preferred

🏖️ Benefits

• Choice of several health plans • Dental coverage • Vision coverage • Wellness programs • Life coverage • Disability coverage • Flexible spending accounts • Health savings accounts • 401(k) plan with company match • Paid time off (PTO) • 64 hours of annual holiday pay