IT Analyst

🔥 15 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

👻 Ghost score 10%

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• Open for 1 day.
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• No salary listed.

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The Community Solution Education System

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

📚 Education

🤝 Non-profit

🏥 Healthcare

Education • Non-profit • Healthcare

The Community Solution Education System is a nonprofit network of six colleges and universities dedicated to enhancing educational access and success for underserved communities. Through a collaborative approach known as the 'One System' model, they focus on fostering academic achievement and providing diverse educational opportunities. The system trains future professionals in critical fields such as healthcare, law, and education, positively impacting both students and their communities.

📋 Description

• Work with stakeholders to manage and improve platform solutions • Collaborate with end users to identify inefficiencies in enterprise applications and processes • Coordinate with IT resources to execute improvements, system administration, troubleshooting, and configuration changes • Document process changes for future reference • Provide customer service to students and end users • Analyze complex client needs and business processes • Assess new IT software projects and initiatives • Investigate and resolve application functionality issues • Provide second-level support and troubleshooting for main business applications • Identify application modifications needed to meet changing user requirements • Identify opportunities to increase business efficiency through improved manual and automated processes • Coordinate development of business cases with cost, service, and benefit dimensions • Lead solution development and final product/service implementation • Liaise between business clients and technical, development, and business intelligence staff throughout the development lifecycle

🎯 Requirements

• BA/BS in a related field • Two to three years of SIS and/or CRM support • Three to five years of systems support or business analysis • Experience in education industry is a plus • Strong analytical and technical skills • Experience with SIS systems; CampusNexus preferred • Experience with CRM systems; Salesforce is a plus • Experience with Document Imaging systems; Perceptive Content is a plus • Familiarity with Microsoft Office 365 platform is a plus • Familiarity with Workday is a plus • Strong understanding of technical support processes and troubleshooting • Strong customer relations background • Experience with SQL/SSMS preferred

🏖️ Benefits

• Generous compensation and benefits package • Generous paid time-off • Medical and dental insurance coverage • Life and disability insurance • Retirement plan with employer contribution • Multiple flexible spending accounts • Tuition reimbursement

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