IT Analyst

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $75k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

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The Community Solution Education System

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

📚 Education

🤝 Non-profit

🏥 Healthcare

Education • Non-profit • Healthcare

The Community Solution Education System is a nonprofit network of six colleges and universities dedicated to enhancing educational access and success for underserved communities. Through a collaborative approach known as the 'One System' model, they focus on fostering academic achievement and providing diverse educational opportunities. The system trains future professionals in critical fields such as healthcare, law, and education, positively impacting both students and their communities.

📋 Description

• Work with stakeholders to manage and improve platform solutions • Collaborate with end users to identify inefficiencies in enterprise applications and processes • Coordinate with IT resources to execute improvements, system administration, troubleshooting, and configuration changes • Document process changes for future reference • Provide strong customer service to students and end users • Analyze complex client needs across business operating models, solution support, product functionality, and operational readiness • Assess new IT software projects and initiatives and provide technical recommendations • Investigate and resolve application functionality issues • Provide second-level support and troubleshooting for main business applications • Identify application modifications needed to meet changing user requirements • Identify opportunities to improve business efficiency through manual and automated process systems • Coordinate comprehensive business cases covering cost, service, and benefits of proposed projects • Act as project lead for solution development and final product/service implementation • Liaise between business clients, technical staff, development staff, and business intelligence staff throughout the development lifecycle

🎯 Requirements

• BA/BS in a related field • Two to three years of SIS and/or CRM support • Three to five years of systems support or business analysis • Experience in education industry a plus • Strong analytical and technical skills • Experience with SIS systems (CampusNexus preferred) • Experience with CRM systems (Salesforce a plus) • Experience with Document Imaging systems (Perceptive Content) a plus • Familiarity with Microsoft Office 365 platform a plus • Familiarity with Workday a plus • Strong understanding of technical support processes and troubleshooting • Strong customer relations background • Experience with SQL/SSMS preferred • Ability to perform each essential duty satisfactorily • Strong analytical/problem solving skills and technical knowledge

🏖️ Benefits

• Generous paid time-off • Medical and dental insurance coverage • Life and disability insurance • Retirement plan with employer contribution • Multiple flexible spending accounts • Tuition reimbursement • Additional compensation factors may impact total compensation

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