TD
10,000+ employees
Founded 1855
🏦 Banking
💸 Finance
💰 Grant on 2023-10
Banking • Finance • Insurance
TD is one of North America's biggest banks offering a wide range of banking services including personal and business banking, insurance, wealth management, and securities. TD is committed to sustainability, diversity, equity, and inclusion, ensuring a supportive and inclusive workplace where employees are empowered to grow. The bank provides various roles and career opportunities across different regions with a focus on community impact and professional development. TD's culture is defined by care and respect, aimed at benefiting their business performance, customers, and communities.
Collections Strategy Manager
🕒 July 1
🏄 California, Colorado, +2 more states – Remote
💵 $91k - $145.6k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Collections
🦅 H1B Visa Sponsor
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TD
10,000+ employees
Founded 1855
🏦 Banking
💸 Finance
💰 Grant on 2023-10
Banking • Finance • Insurance
TD is one of North America's biggest banks offering a wide range of banking services including personal and business banking, insurance, wealth management, and securities. TD is committed to sustainability, diversity, equity, and inclusion, ensuring a supportive and inclusive workplace where employees are empowered to grow. The bank provides various roles and career opportunities across different regions with a focus on community impact and professional development. TD's culture is defined by care and respect, aimed at benefiting their business performance, customers, and communities.
📋 Description
• Develop and execute collections strategies across delinquency stages (early- to late-stage), with focus on improving cure rates, roll rates, and customer engagement • Leverage data analytics and segmentation to design targeted treatment strategies (SMS, digital, call, legal routing) • Drive test-and-learn frameworks, including control/treatment design, performance measurement, and statistical validation • Identify customer segments using behavioral, risk, and engagement data to optimize outreach and recovery strategies • Partner with cross-functional teams (Legal, Compliance, Operations, Digital Vendors) to implement compliant and scalable strategies • Monitor key performance metrics (e.g., RPC%, PTP%, liquidation curves, roll rates) and deliver insights to leadership • Ensure all strategies adhere to regulatory and compliance standards (e.g., TCPA, FDCPA, CFPB guidance) • Support digital transformation initiatives, including automation and vendor integrations
🎯 Requirements
• Bachelor's degree required; Graduate degree preferred • 5+ years' experience required • Proficient PC skills including a strong competency in MS Excel and PowerPoint, and a variety of PC-based analytical and reporting software packages • Experience with the use of Relational Databases and the process of Extract Transform Load (ETL) using common languages such as SQL or SAS • Familiar with various analytical or reporting tools, such as SAS, R, Matlab Tableau, etc. • Strong analytical and problem solving skills are required to interpret data and draw conclusions • Experience in data modeling and risk management either from a business administration, statistical, mathematical, scientific or financial background • Excellent written and verbal communication skills • Experienced in developing and presenting recommendations to Senior Management
🏖️ Benefits
• Health and well-being benefits • Savings and retirement programs • Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO) • Banking benefits and discounts • Career development • Reward and recognition
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