Customer Experience, Customer Success & Support Professionals

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TDS Global Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1991

💼 Consulting

🎯 Recruiter

🤝 B2B

Consulting • Recruitment • B2B

TDS Global Solutions is a global outsourcing and consulting firm (founded 1991) specializing in contact center and BPO solutions, executive recruitment, vendor management, M&A advisory, training, and management consulting for companies across industries. The firm connects clients with nearshore, offshore and domestic contact center partners, provides language and contact-center assessments, places senior executives, supports vendor selection and vendor management, and advises on contact-center M&A and operational improvements. TDS highlights: 750+ clients served, 1,000+ executive placements, 15M+ contact center agents tested, and operations across the Americas, Europe, Africa, and Asia-Pacific. Key services include call center outsourcing (inbound/outbound, email, chat, social media, technical support), back-office outsourcing (mortgage, dental billing, accounting), HR/BPO and recruitment services, process automation and AI consulting, and training/learning & development.

📋 Description

• Partner with respected Customer Experience (CX), Contact Center, and Business Process Outsourcing (BPO) organizations. • Identify exceptional Customer Success and Customer Support professionals. • Deliver outstanding customer experiences and strengthen client relationships. • Proactively connect with professionals aligning with client hiring needs and organizational culture. • Build long-term relationships with Customer Success and Customer Support professionals.

🎯 Requirements

• Recent Customer Success, Customer Support, Client Services, Account Management, or Service Delivery experience working directly for a Customer Experience (CX), Contact Center, or Business Process Outsourcing (BPO) organization is required. • Experience managing customer relationships, customer support operations, service delivery, or client success initiatives. • Strong understanding of customer experience principles, operational performance, and customer satisfaction metrics. • Excellent communication, relationship management, and problem-solving skills. • Experience collaborating with cross-functional teams to improve customer outcomes and business performance. • Authorized to work in the United States.