Customer Experience, Human Resources & Talent Acquisition Professionals

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TDS Global Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1991

💼 Consulting

🎯 Recruiter

🤝 B2B

Consulting • Recruitment • B2B

TDS Global Solutions is a global outsourcing and consulting firm (founded 1991) specializing in contact center and BPO solutions, executive recruitment, vendor management, M&A advisory, training, and management consulting for companies across industries. The firm connects clients with nearshore, offshore and domestic contact center partners, provides language and contact-center assessments, places senior executives, supports vendor selection and vendor management, and advises on contact-center M&A and operational improvements. TDS highlights: 750+ clients served, 1,000+ executive placements, 15M+ contact center agents tested, and operations across the Americas, Europe, Africa, and Asia-Pacific. Key services include call center outsourcing (inbound/outbound, email, chat, social media, technical support), back-office outsourcing (mortgage, dental billing, accounting), HR/BPO and recruitment services, process automation and AI consulting, and training/learning & development.

📋 Description

• Partner with experienced HR and Talent Acquisition professionals for multiple client engagements. • Identify exceptional candidates for roles in the Customer Experience industry. • Build long-term relationships with HR professionals and connect them with impactful opportunities. • Review background against client searches across the Customer Experience outsourcing industry. • Conduct introductory conversations to discuss candidates’ backgrounds and career interests.

🎯 Requirements

• Candidates must have recent Human Resources or Talent Acquisition experience working directly for a Customer Experience (CX), Contact Center, or Business Process Outsourcing (BPO) organization. • Experience supporting one or more HR disciplines, including Talent Acquisition, Human Resources, HR Business Partnership, Employee Relations, Learning & Development, Organizational Development, Workforce Planning, or People Operations. • Demonstrated success supporting the unique talent needs of Customer Experience organizations, including high-volume recruiting, operational scaling, rapid growth, or multi-site workforce environments. • Experience supporting high-volume, fast-paced, or multi-site business environments. • Strong knowledge of full-cycle recruiting, employee lifecycle processes, and HR best practices. • Experience partnering with business leaders to support hiring strategies, workforce planning, employee engagement, and organizational growth. • Excellent communication, relationship-building, and stakeholder management skills. • Ability to manage multiple priorities while delivering exceptional candidate and employee experiences. • Proficiency with Applicant Tracking Systems (ATS), HRIS platforms, and recruiting technologies. • Authorized to work in the United States.