Associate Manager – Network Management Operations

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $81k - $131.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🌐 Network Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

TDS Telecommunications LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1969

📡 Telecommunications

👥 B2C

🛍️ eCommerce

Telecommunications • B2C • eCommerce

TDS Telecommunications LLC is a leading provider of high-speed fiber internet, telephone, and television services. The company focuses on delivering reliable and affordable connectivity for both residential and business customers. With a commitment to community involvement and customer support, TDS is dedicated to enhancing the online experience through advanced technology and excellent service.

📋 Description

• Provide day-to-day leadership, coaching, and support to Network Management Operations Technicians. • Foster a collaborative, customer-focused culture centered on accountability and continuous improvement. • Develop team members through coaching, mentoring, and career development opportunities. • Help prepare technicians for advancement and growth within TDS. • Ensure your team has the tools, training, and resources needed to succeed. • Oversee a team responsible for monitoring and supporting TDS voice, data, and video networks across the country. • Provide 24/7/365 network surveillance and Level 1 event management. • Identify, troubleshoot, and coordinate resolution of network outages and service-impacting events. • Support both TDS network infrastructure and external customer networks. • Provide after-hours technical support for Commercial and IPTV customers. • Serve as a central point of communication and coordination during network incidents. • Act as a key escalation resource for field operations, customer repair teams, and technical support organizations.

🎯 Requirements

• Bachelor's degree (or higher) -OR- 4+ years professional work experience. • 5+ years technical hands-on, engineering, or capacity management experience in voice/data/video networking or related field. • 3+ years of leadership and/or supervisory experience of a technical team in a service provider network. • Technically proficient and/or conceptually familiar with the following: Broadband and narrowband access technologies including (but not limited to) POTS, xDSL, T1, DS3, PRI, BRI, WiFi, WiMAX, PON, Metro Ethernet, OCX. • Transport technologies including (but not limited to) SONET, ATM, Ethernet, POS, DWDM, WDM. • Voice Switching technologies including Legacy TDM and Softswitch technologies. • TCP/IP technologies including (but not limited to) routing and routing protocols (e.g., OSPF, BGP, etc.), subnetting, multicast, tunneling, bridging, MPLS, IP quality of service, traffic engineering, VoIP and IPTV. • Power Concepts associated with AC and DC power equipment and HVAC implementations in both cabinet and building applications. • Customer premises equipment including (but not limited to) Routers, PBX, Handsets, set-top boxes, home wiring concepts.

🏖️ Benefits

• Medical Coverage • Dental Coverage • Vision Coverage • Life Insurance • 401(k) Plan • Generous Vacation & Paid Sick Leave • Seven Paid National Holidays & One Floating Holiday • Paid Parental Leave (6 weeks after 12 months of employment) • Adoption & Surrogacy Assistance • Employee Assistance & Wellness Programs