Associate Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

TeamDynamix

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

💰 Secondary market on 2023-01

We put the power of a synchronized enterprise in your hands. Because when everything and everyone works together seamlessly, you can aim higher and get there faster. Stay ahead of the pace of change by bringing ITSM/ESM together with enterprise integration and automation - all on a no-code platform. We offer our customers flexible, agile solutions that allow them to rapidly deploy, expand and evolve - delight everyone with tech that works!

📋 Description

• Own the commercial health of a large portfolio of customers using tech-touch (low-touch) and semi-automated engagement strategies. • Drive the end-to-end renewal lifecycle, managing outreach and negotiations to ensure high retention rates and on-time contract execution. • Monitor customer health scores and usage data to identify "at-risk" accounts for intervention and "high-potential" accounts for product expansion. • Identify customers ready for broader solutions and facilitate seamless hand-offs to the appropriate sales or expansion teams. • Design, test, and optimize automated touchpoints (emails, in-app notifications, etc.) across the customer journey to drive adoption. • Continuously improve the digital engagement model by analyzing campaign performance and customer feedback. • Partner with Marketing, Product, and Sales to ensure a seamless and consistent customer experience. • Collaborate with internal teams to deliver education resources, such as knowledge base articles, video tutorials, and newsletters.

🎯 Requirements

• 1–3 years in Customer Success, Account Management, or Sales Operations, ideally within a SaaS environment. • You are exceptionally disciplined and self-motivated. • Comfortable working with CRM tools (Salesforce). • Ability to write concise, engaging digital content and conduct professional commercial conversations during the renewal process. • You are always looking for ways to "automate the routine" so you can focus on high-value interventions.

🏖️ Benefits

• Competitive compensation that reflects employees’ skills and contributions. • Comprehensive health insurance plans. • Wellness programs that promote physical and mental well-being. • Traditional and Roth 401(k) savings options with company match. • Remote-first with flexible working hours. • Prioritized work-life balance, with 15 observed days off in addition to PTO. • Family-friendly policies including paid parental leave. • Paid life insurance, short-term, and long-term disability insurance. • Regular acknowledgement of achievements with recognition programs. • Counseling services and resources for personal and professional challenges. • Transparent communication about company goals, strategy, and performance. • Regular feedback sessions and performance reviews. • Anti-bias and anti-harassment training programs. • Trust and autonomy in decision-making within your role. • Work environment that encourages you to be your authentic self. • Flat management structure with approachable leaders who want to hear your feedback.