TAG - The Aspen Group
10,000+ employees
⚕️ Healthcare Insurance
Healthcare Insurance
TAG - The Aspen Group is a company focused on revolutionizing the healthcare sector by enhancing patient care and experience in various areas, including dentistry and walk-in medical care. The group supports its brands to break down barriers in dental care, foster professional growth, and make significant contributions to the healthcare industry. With a commitment to empowering its teams, The Aspen Group aims to restore smiles and confidence, making healthcare accessible and compassionate.
Scheduling Center Agent
Job not on LinkedIn
🕒 May 26
🗣️🇪🇸 Spanish Required
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TAG - The Aspen Group
10,000+ employees
⚕️ Healthcare Insurance
Healthcare Insurance
TAG - The Aspen Group is a company focused on revolutionizing the healthcare sector by enhancing patient care and experience in various areas, including dentistry and walk-in medical care. The group supports its brands to break down barriers in dental care, foster professional growth, and make significant contributions to the healthcare industry. With a commitment to empowering its teams, The Aspen Group aims to restore smiles and confidence, making healthcare accessible and compassionate.
📋 Description
• Work with patients to schedule appointments, as the first point of contact for new patients calling to book an appointment or learn about Aspen Dental services • Answer inbound calls in a high-volume environment, while compassionately handling questions/concerns • Listen empathetically and think critically to understand patient needs, use trained sales and customer service techniques to set appointments • Focus on appointment acceptance and customer care to reach individual and call center goals • Additional duties as assigned by the Call Center Leadership team
🎯 Requirements
• High School Diploma or equivalent required • 1+ years of customer service experience required (retail, call center, or hospitality preferred) • Ability to answer calls in a high-volume call center environment strongly preferred • Communication skills, with the ability to speak clearly and professionally • Tech-savvy - Ability to navigate provided technology efficiently • Must have Cable/Fiber connect internet, with ability to hardwire the internet within 6 feet of the router (no WiFi /cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload • Must have a quiet, HIPPA compliant, private workspace • Some evening and weekend scheduling availability required • Spanish-English bilingual candidates are encouraged to apply.
🏖️ Benefits
• Comprehensive Health, Dental and Vision insurance offerings • Paid time off • 401K – with generous company match • Eligibility for performance-based bonuses paid monthly • Pay rate increases at 90 and 180 days
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