Tier 1 Service Desk Engineer

Job not on LinkedIn

🕒 November 4, 2025

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

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Tech Impact

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

🤝 Non-profit

🌍 Social Impact

Non-profit • Technology • Social Impact

Tech Impact is a nonprofit organization that provides technology services and training with the goal of advancing social impact. Since its inception in 2003, Tech Impact has supported thousands of nonprofits in transforming their operations and aided individuals in starting careers in technology. The organization's services include full-service IT support, cloud migrations, web and digital strategy development, cybersecurity, data management, and technology planning and strategy consulting. Their workforce development programs offer training and job placement assistance in IT and customer service fields. Tech Impact is dedicated to providing resources and expertise to help nonprofits utilize technology efficiently so they can focus on their mission.

📋 Description

• Provide end-user technical support to all clients via phone and email. • Troubleshoot a wide variety of technical issues. • Perform basic system administration functions such as user creation and password resets. • Escalate issues quickly and efficiently in accordance with Tech Impact SLAs. • Provide proactive maintenance on client workstations as directed. • Respond to customer issues and challenges without manager supervision. • Maintain strong customer service skills when dealing with clients. • Advise Account Management of client support or recurring technical issues.

🎯 Requirements

• Excellent customer service skills. • Excellent troubleshooting techniques. • Excellent communication skills, including the ability to translate technical information to non-technical users. • Effective analytical and creative problem-solving skills. • Strong organizational skills and keen attention to detail. • Ability to work well in a team environment, handle pressure and multiple projects simultaneously, and to manage work under tight deadlines. • Experience in cloud-based technology such as Office 365 is a plus. • Must be flexible, able to multi-task, and enjoy working in a diverse, results-oriented workplace where a premium is placed on teamwork. • Must have access to a car at short notice, depending on location. • Sense of humor.

🏖️ Benefits

• We pay 90% of associate and dependent medical benefits and cover your out-of-pocket medical expenses. • Paid Time Off - 15 days accrued in the first year. • 11 Paid Holidays. • IRA Matches up to 3% of gross salary. • Employer-paid life insurance benefit. • We offer both Remote and Hybrid positions. • Our organization allows everyone to learn and grow to make a difference.