Bilingual Healthcare Customer Service Representative

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $18 / hour

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Answer inbound calls and emails from members regarding benefits, eligibility, wellness programs, spending accounts, and enrollment questions • Assist members with open enrollment, COBRA, qualifying life events, and benefit coverage changes • Verify eligibility and update member account information • Reset online account passwords and support website navigation • Order member ID cards and benefit-related materials • Educate members on available programs, resources, and online tools • Conduct follow-up and outbound calls to improve member experience • Document interactions accurately and manage cases through resolution • Escalate complex issues as needed while maintaining a positive member experience

🎯 Requirements

• Fluent in both Spanish and English (Spanish-speaking support required) • Minimum 1 year of experience in a healthcare call center • Experience working remotely with a proven track record of reliability and strong job tenure • Strong customer service and communication skills • Ability to type 40+ WPM • High School Diploma or GED • Must reside in Texas • Reliable internet service with minimum speeds of 200 Mbps download / 25 Mbps upload • Experience supporting medical, dental, vision, or pharmacy benefits preferred • Open enrollment or COBRA experience preferred • Healthcare benefits administration experience preferred • Experience handling both inbound and outbound calls preferred • Strong Microsoft Office and computer navigation skills preferred

🏖️ Benefits

• 100% remote work environment • Consistent Monday-Friday schedule • Comprehensive training program and ongoing support • Collaborative, team-focused culture • Opportunity to build a long-term career in healthcare customer service • Exposure to benefits administration and member advocacy • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)