Customer Service Representative, Benefits & Member Support

🔥 13 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $20 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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• Open for 1 day.
• Jobs at this company usually fill in 21 days.

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Provide friendly, professional support to members, providers, and internal partners through phone, email, and written communication • Answer questions related to benefits, eligibility, claims, coverage details, and provider services • Research customer questions and work toward resolving issues during the first interaction whenever possible • Explain information clearly and confidently so customers understand their benefits and next steps • Listen carefully and show empathy, especially when assisting customers with sensitive or complex concerns • Recognize when an issue requires additional support and escalate it through the appropriate channels • Document customer interactions, resolutions, follow-up items, and other important details accurately • Navigate multiple systems and resources while maintaining excellent attention to detail • Meet individual and team expectations for quality, accuracy, productivity, and service • Complete onboarding, role-specific training, and ongoing learning requirements • Build expertise in benefit plans, internal procedures, service standards, and business guidelines • Participate in team meetings, coaching sessions, training opportunities, and process-improvement discussions • Support additional projects and operational needs as assigned

🎯 Requirements

• Previous customer service experience preferred • Excellent verbal and written communication skills • Friendly, professional, and customer-focused approach • Strong listening skills with the ability to communicate with empathy and patience • Excellent attention to detail and consistent follow-through • Strong organizational and time-management skills • Ability to meet deadlines and manage multiple priorities • Comfortable learning new systems, processes, and benefit-related information • Strong problem-solving skills with a desire to resolve customer needs effectively • Ability to remain professional when handling challenging or sensitive conversations • Motivated to learn, improve, and contribute to team success • Authorized to work for any employer in the United States • Demonstrates the core values of Accountability, Courage, Integrity, Curiosity, and Inclusion

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital coverage • 401(k) Retirement Plan with pre-tax and Roth post-tax contributions • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

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