Customer Service Representative

🔥 1 minute ago

🏄 California – Remote

🏄 California – Remote

💵 $18 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Receive consumer calls and emails regarding problems, installation instructions, and general product information • Answer high-volume incoming technical support calls • Provide product knowledge and direct consumers to the proper source when necessary • Handle a strong volume of calls with tact, diplomacy, and consumer service orientation according to company guidelines • Complete pertinent consumer information on a computer screen while working by phone • Respond to consumer repairs and requests according to Consumer Service procedures • Evaluate product problems and determine whether products should be scrapped or repaired • Assist consumers with installation techniques, product features, and models as requested by the consumer service supervisor

🎯 Requirements

• At least one (1) year experience in a product-based customer support function and/or call center environment is preferred but not required • Previous experience in the hardware and home improvement industry preferred • Technical mindset and willingness to learn • Self-motivated • Type 35+ WPM • High School diploma or equivalent • Good verbal and written communication skills • Bilingual in Spanish or French a plus • Problem-solver; ability to deal with customers (internal and external) in difficult situations • Basic mechanical aptitude • Basic knowledge of computer software for data input and retrieval

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)