Customer Service Representative – Email & Chat Support

🔥 6 minutes ago

🏄 California, Colorado, +17 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🗿 South Dakota – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $16 / hour

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Respond to customer inquiries via email and chat • Investigate and resolve customer concerns related to online shopping transactions • Update customer accounts and maintain accurate documentation • Research issues and determine appropriate resolutions • Explain solutions clearly and professionally • Escalate concerns when necessary • Follow up to ensure customer satisfaction • Identify trends and recommend process improvements • Collaborate with internal teams to resolve customer concerns • Work primarily through email-based communication (90%) and live chat support (10%) • Complete remote training during the first two weeks of employment from 8:30 AM to 5:00 PM CST

🎯 Requirements

• High School Diploma or GED • 1-3 years of customer service experience • Experience handling customer interactions through email and/or chat • Strong internet navigation skills • Familiarity with online shopping and internet-based retailers • Basic keyboard shortcut knowledge (Ctrl+C, Ctrl+V, etc.) • Minimum typing speed of 50 WPM • Excellent written communication skills • Strong attention to detail and documentation accuracy • Reliable attendance and ability to work independently in a remote environment • Must be available to work at least one weekend day each week • Must work designated holidays, including Thanksgiving, Black Friday, Christmas Eve, and Christmas • Dedicated, distraction-free workspace • Reliable high-speed internet • Ability to provide a current internet speed test • Ability to provide a photo of their home workspace during the hiring process • Must live in an approved state: California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Michigan, Minnesota, North Carolina, New Hampshire, New Jersey, New York, Oregon, South Dakota, Texas, Utah, Wisconsin, or Wyoming • Attendance during training is mandatory

🏖️ Benefits

• Paid training conducted remotely • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) • Supportive, team-oriented culture • Opportunity for long-term employment based on performance and business needs • Growing department with advancement potential