Customer Service Representative

🔥 1 minute ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $20 / hour

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Handle an average of 40–50 customer service calls per day • Provide timely, accurate, customer-focused benefit and claim information • Solicit and enter information required to accurately and promptly process claims • Record detailed summaries of exchanged information in the claim system • Issue timely and accurate claim acknowledgement correspondence • Process incoming documents with high coding integrity and distribute them immediately • Work for a financial client through TEKsystems

🎯 Requirements

• 1+ year of customer service experience • Remote customer service experience ideally • Healthcare customer service or financial services customer service ideal • Claims customer service experience • Call center experience strongly preferred • Friendly personality and team-player orientation • Ability to meet strict attendance expectations and call metrics • Fast and accurate data entry while speaking with customers • Ability to multitask • Comfort working on a computer and on the phones all day • Ability to work Monday–Friday, 9:30 a.m.–6:00 p.m. EST or 10:00 a.m.–6:30 p.m. EST

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital coverage • 401(k) Retirement Plan with pre-tax and Roth post-tax contributions • Voluntary Life & AD&D insurance for the employee and dependents • Short- and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

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