Customer Service Representative – Seasonal, English

Job not on LinkedIn

🔥 19 hours ago

🏈 Alabama, Florida, +3 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Unifin Inc

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🤝 B2B

💸 Finance

B2B • Finance

Unifin Inc is a company offering business solutions focused on Business Process Outsourcing and Accounts Receivable Management. They act as partners to businesses looking to resolve financial obligations and achieve business goals. Unifin emphasizes collaboration, working closely with clients to deliver excellence. The company encourages career growth and invites potential employees to become part of their passionate team. Consumer support and dispute resolution are also key services they provide.

📋 Description

• Handle inbound calls regarding customer inquiries and complaints in a financial/banking services environment • Maintain a positive, empathetic, compassionate, and professional attitude toward customers • Resolve service problems and customer complaints • Answer customer queries accurately, satisfactorily, and in a timely manner • Address customer concerns and provide solutions through email, chat, social channels, and other communication methods • Escalate customer complaints to the Operations Supervisor when necessary • Ensure customer issues are resolved efficiently • Provide accurate and complete information using company communication methods

🎯 Requirements

• At least 1 year of BPO experience • Finished high school education • Strong interpersonal and comprehension skills • Capable of handling escalated situations, remittances, and disputes • Excellent communication skills • Demonstrable probing and problem-solving skills • Fluent in both English and Spanish • Laptop or desktop with at least a 2.0 GHz processor (I5, I7 & up processor) • At least 16GB of RAM • 256 GB hard drive space with 20GB available free space • One available USB port • USB headset with noise-canceling microphone • Cable or fiber internet access; DSL and satellite are not permitted • Minimum download speed of 10 Mbps and upload speed of 2 Mbps • Hardwired connection to the PC/laptop; wireless internet access is not permitted

🏖️ Benefits

• Promotions based on merit, past performance, and leadership potential • Growth opportunities • Employee development and mentoring • Recognition and support for top employees • Temporary work from home arrangement

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