Email Customer Service Representative, 2nd/3rd Shift

🔥 0 minutes ago

🏄 California, Colorado, +17 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🗿 South Dakota – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $16 / hour

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Provide services to online shoppers regarding the organization’s services and products • Review support requests and clarify customer complaints • Determine the causes of customer problems • Update customer accounts and records • Select and explain solutions to resolve issues • Communicate with internal teams to solve problems • Expedite corrections or adjustments • Follow up to ensure resolutions • Recognize, document, and alert the manager to trends • Recommend process improvements • Provide on-the-job training for new employees • Coordinate with merchant affiliate networks • Extend valued member bonuses in cases of Cash Back denials • Provide customer service primarily by email, with some chat support • Support the Canada-focused team

🎯 Requirements

• High School Diploma/GED required • 1–3 years of customer service experience including chat or email • 2–3 years of customer service experience preferred • Experience using customer relationship management (CRM) software preferable • Customer service experience in the high tech/internet industry preferred • Must type at least 50 WPM • Knowledge of internet stores/shopping • Ability to navigate the internet • Knowledge of technical/keyboard shortcuts such as CTRL+C and CTRL+V • Working knowledge of computer systems, email programs, and internet navigation • Ability to respond to customer inquiries with professionalism and accuracy • Excellent verbal and written communication skills • Proficient problem-solving ability • Strong word-processing and typing skills • Ability to organize and prioritize multiple tasks • Accuracy with language and numbers • Working knowledge of MS Word and Excel • Persistence, determination, and a firm but friendly manner • Must be eligible to work in one of the listed states: California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Michigan, Minnesota, North Carolina, New Hampshire, New Jersey, New York, Oregon, South Dakota, Texas, Utah, Wisconsin, or Wyoming • Bachelor’s Degree or Equivalent preferred

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)