French Bilingual Customer Service Representative

🔥 2 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $16 / hour

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Handle a high volume of inbound and outbound customer calls • Resolve insurance-related issues, including missing documentation, policy cancellations, coverage discrepancies, and payment-related concerns • Contact insurance providers to verify policy information and obtain required documentation • Explain insurance requirements and next steps to customers • Document customer interactions and updates in internal systems • Leave professional, scripted messages when customers or insurance representatives are unavailable • Follow established procedures, compliance guidelines, and quality standards • Meet productivity, attendance, and performance expectations • Maintain a positive, professional customer experience • Complete classroom-style instruction, system training, job shadowing, supervised call handling, and ongoing coaching during paid training • Transition to the assigned schedule after successfully completing the training assessment

🎯 Requirements

• Fluent in both French and English (written and verbal) • High school diploma or equivalent • Minimum of 1 year of customer service experience • Customer service experience in call center, retail, hospitality/restaurant, office support, data entry, or other customer-facing environments • Ability to type at least 30 words per minute • Strong communication and problem-solving skills • Comfortable spending the majority of the workday on the phone • Ability to work independently in a remote environment • Positive attitude and professional phone presence • Stable work history • Successful completion of a training assessment • Preferred: previous call center experience • Preferred: experience handling a high volume of calls • Preferred: customer support or customer service background • Preferred: experience working with CRM or web-based systems • Preferred: financial services or insurance industry experience • Preferred: experience working with scripts and performance metrics

🏖️ Benefits

• Paid training program • Medical, dental & vision • Critical Illness, Accident, and Hospital coverage • 401(k) Retirement Plan with pre-tax and Roth post-tax contributions • Voluntary Life & AD&D insurance for employee and dependents • Short- and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

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