Healthcare Customer Service Representative

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $17 / hour

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Handle inbound calls from patients, pharmacies, and providers • Assist with copay card activations, account updates, and claims inquiries • Troubleshoot pharmacy rejections and benefits-related issues • Accurately document interactions in multiple systems • Meet quality, attendance, and productivity goals • Maintain confidentiality and compliance standards • Complete paid virtual training Monday-Friday, 8:30 AM-5:00 PM • Support patients, pharmacies, and healthcare providers with copay program inquiries, account updates, claims support, and issue resolution

🎯 Requirements

• High School Diploma or GED required • Minimum 6 months of call center or customer service experience • Strong communication and problem-solving skills • Basic computer proficiency, including Microsoft Office • Comfortable using multiple applications and dual monitors • Ability to type at least 30 WPM while speaking with customers • Experience handling confidential information • Ability to work assigned 8-hour shifts between 8:00 AM and 12:00 AM, Monday-Sunday • Healthcare, pharmacy, insurance, patient services, or benefits experience preferred • Experience using CRM systems and high-volume phone environments preferred

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital coverage • 401(k) Retirement Plan with pre-tax and Roth post-tax contributions • Voluntary Life & AD&D insurance for the employee and dependents • Short- and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) • Paid virtual training