Healthcare Customer Service Representative

🔥 38 minutes ago

🍁 Vermont – Remote

🍁 Vermont – Remote

💵 $14 - $15 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Handle incoming and outgoing phone calls and identify the type of assistance needed • Ask appropriate questions, listen actively, and document required information in computer systems • Assist customers in navigating the portal and encourage self-sufficient use of tools • Research complex issues across multiple databases and work with support resources to resolve issues or escalate them • Handle calls from providers regarding referrals, dental, credentialing, VA personnel, and urgent care • Complete special projects, initiatives, and other assigned duties • Meet departmental production, quality, and schedule-adherence standards • Participate in training and self-development opportunities • Mentor new hires and existing staff in call-handling best practices • Launch outbound calls as appropriate • Identify and improve policies and processes • Support ongoing quality improvement for Veteran and Provider interactions • Provide excellent customer care to Veterans and Providers

🎯 Requirements

• Fluency in computer navigation and toggling • Ability to confidently and compassionately engage in dialogue with callers • Ability to create, copy, edit, save, and send documents using Microsoft Word and Microsoft Excel • Ability to navigate multiple different systems • Proficiency with Microsoft Outlook • Customer service, call center customer service, healthcare customer service, and customer support skills • Tech savvy • Metrics-driven approach • Attendance and schedule adherence • Resource utilization skills • Prior military experience • Ability to work an 8-hour shift between Monday-Friday, 7:00am CST and 7:00pm CST • Potential availability for weekend/holiday work schedules

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)