Nurse, Care Coordinator

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $80k - $88k / year

⏰ Full Time

🟢 Junior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Teladoc Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

👥 B2C

☁️ SaaS

💰 $80M Post-IPO Debt - Teladoc Health on 2016-07

Healthcare • B2C • SaaS

Teladoc Health is a telehealth company that connects patients with care providers through a virtual care platform offering 24/7 urgent care, primary care, mental health (therapy and psychiatry), chronic condition management (diabetes, hypertension, weight management), specialty consultations, and wellness services. It serves individuals directly and partners with employers, health plans, hospitals and health systems to deliver integrated virtual care solutions and technology at scale.

📋 Description

• Provide proactive utilization management services for Teladoc Health members with high-risk needs, inappropriate urgent or emergent care utilization, and/or complex medication needs • Deliver customer service to members, providers, care team members, and external facilities through written, telephone, and video communication • Review member cases with external health plan risk teams and provide advice, direction, and support • Meet with members and patient navigators after primary care appointments to review and update plans of care • Establish and retain patient documentation in external referral and care coordination systems • Process referrals and prior authorizations • Manage daily assignments to meet department-specific performance metrics • Conduct intake assessments, coordinate treatment plans, and reassess services • Coordinate high-value, in-network care to optimize health outcomes • Determine member eligibility and refer members to support services • Evaluate and interpret clinical data to identify high-risk members and implement action-oriented goals • Analyze complex clinical situations and provide appropriate solutions • Perform medication reconciliation

🎯 Requirements

• Active RN, BSN or MSN, NP in good standing • 1-3 years of clinical experience • Customer service experience in a health care setting • Ability to work independently and as part of a high performing team • Ability to receive work instruction and maintain department productivity standards • Exceptional customer service skills • Strong data analysis and clinical assessment skills • Excellent written and verbal communications skills • Strong time management and organizational skills • Ability to manage multiple, competing priorities • High degree of computer literacy and ability to manage multiple systems, including Microsoft software • Ability to learn new procedures and adapt to changes in a fast-paced working environment • Must be currently authorized to work in the United States without visa sponsorship now or in the future • Certified Case Manager preferred • Prior care coordination experience preferred • Virtual work experience preferred • Bilingual (English/Spanish) a plus

🏖️ Benefits

• Performance bonus eligibility • Flexible Vacation Policy • 80 hours of Paid Sick, Safe, and Caregiver Leave annually • Benefits program for employees and families, subject to eligibility requirements • Career growth and development opportunities • Inclusive workplace and community • Innovative culture • Candidate resources and recruiter support