Automotive Sales & Service Representative

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🕒 June 17

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Logo of Teleperformance

Teleperformance

10,000+ employees

Founded 1978

🤝 B2B

🎯 Recruiter

B2B • Business Services • Recruitment

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• manage inbound and outbound communications with professional excellence. • resolve inquiries to ensure a seamless and positive customer experience. • find innovative ways to respond to varying questions, issues, and concerns. • connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. • calmly attempt to resolve and de-escalate any issues. • escalate interactions when necessary and appropriate. • respond to requests for assistance and/or possible processing payments. • track all call related information for auditing and reporting purposes. • provide feedback on call issues. • upsell required.

🎯 Requirements

• High School Diploma or equivalent. • Minimum of 6 months of customer service & sales experience. • Must be 18 years of age or older. • Ability to type at least 25 words per minute. • Comfortable with desktop computer systems and have general knowledge of Windows-based systems. • Customer service and/or sales experience preferred. • College degree preferred but not required.

🏖️ Benefits

• benefits to you and your family. • comprehensive health benefits, which may include medical, vision, and dental. • mental health and well-being resources, including Employment Assistance Programs, health and personal time off (HPT), and leave programs. • tools to help our team members and their families for financial future, including 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts. • culture of inclusion and diversity where every employee feels valued. • platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

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