Bilingual Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Arizona, +36 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Serve as a primary point of contact for clients • Manage inbound and outbound customer communications • Handle and respond to customer inquiries • Provide excellent customer service through active listening • Handle confidential customer information sensitively • Resolve issues on the first call when possible • Communicate appropriately with customers • Resolve and de-escalate customer issues • Escalate interactions when necessary • Track call-related information for auditing and reporting • Provide feedback on call issues • Upsell when required • Use web-based tools to resolve inquiries and support a positive customer experience

🎯 Requirements

• Must be bilingual and fluent in Spanish and English • High School Diploma or equivalent • Minimum of 6 months of customer service experience • Must be 18 years of age or older • Ability to type at least 25 words per minute • Comfortable with desktop computer systems • General knowledge of Windows-based systems • Customer service and/or sales experience preferred • College degree preferred but not required • Ability to follow established procedures • Ability to collaborate with team members, supervisors, and support departments • Strong communication, listening, analytical, organizational, and problem-solving skills • Ability to prioritize tasks and work well under pressure • Ability to work within a structured schedule with a variety of shifts • Dedicated workspace near the router for hardwired Ethernet connection • Minimum internet speed of 15 Mbps download/10 Mbps upload • ISP latency under 50ms • Internet connection cannot be satellite, mobile data/hotspot, P2P, or VPN • Proof of internet speed required

🏖️ Benefits

• Medical, vision, and dental benefits • Employment Assistance Programs • Health and personal time off (HPT) • Leave programs as eligible • Competitive 401(k) plans • Life insurance • Supplemental medical coverage • Critical care insurance • Pet insurance • FSA plans • Retailer discounts • Career advancement opportunities • Inclusive and diverse workplace culture