Call Center Trainer, Sabre

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Coordinate new hire, progression, and enhancement training • Train new and existing employees on client projects, emphasizing customer confidentiality and security • Develop non-classroom communication and training materials • Assess individual participant and class performance • Participate in minor client interaction, including curriculum feedback and client visits • Demonstrate high standards of ethical and professional conduct with new employees • Ensure all policies and procedures are followed, including Security, HR, and Operations • Perform other related duties assigned by a supervisor or manager

🎯 Requirements

• At least 2 years of experience using Native Sabre GDS • Minimum 1 year of call center supervisory or training experience in a fast-paced, customer-focused environment • Six months of previous customer service experience • Ability to work under pressure, plan, meet deadlines, and be accountable for others’ performance • Solid organizational, administrative, leadership, and time management skills • Ability to demonstrate ownership of tasks and follow through to desired results • Keen attention to detail and initiative • Enthusiasm and comfort speaking in front of large groups • Patience with various types of learners • Ability to determine why and how tasks should be handled to effective completion • Proven experience overcoming unexpected difficulties and using logical problem-solving skills • Excellent written and verbal communication skills • Availability to work various shifts based on business needs • College degree preferred or equivalent work experience required • High school diploma or GED required • Must pass background and drug tests • Must be located within the US and eligible to work in the US without sponsorship

🏖️ Benefits

• Comprehensive health benefits, which may include medical, vision, and dental • Mental health and well-being resources • Employment Assistance Programs • Health and personal time off (HPT) • Leave programs as eligible • Competitive 401(K) plans • Life insurance • Supplemental medical coverage • Critical care insurance • Pet insurance • FSA plans • Retailer discounts • Career advancement opportunities • Inclusive and diverse workplace culture • Work-life balance