Bilingual Call Center Agent

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Answer telephones and respond to moderately complex customer questions or forward calls to appropriate personnel • Research customer inquiries and respond to appropriate parties in a timely manner • Record calls, process requests, and update account history with proper documentation • Process and distribute incoming and outgoing mail for multiple clients according to established service level agreements • Perform data entry and match documents to appropriate accounts to verify current and accurate information • Interface with team personnel, management, and customers regarding customer service issues • Review weekly client reports to ensure data integrity and prepare and submit reports to management • Review and recommend modifications to procedures and workflow to ensure efficient and effective transaction processing • Monitor daily transactions to ensure policies and procedures comply with service level agreements

🎯 Requirements

• High school diploma or G.E.D. • Four or more years of customer service or other telephone experience • Experience working with organizational functions and personnel • Experience with fax machines, computer software, and telephone technology • Experience working with and skilled in the use of help desk software • Business and analytical problem-solving skills • Communication skills • Ability to work independently • Ability to follow oral and written directions • May require shift work