Part-time Account Call Center Representative

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

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OhioHealth

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1891

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

OhioHealth is a not-for-profit healthcare system headquartered in Columbus, Ohio, dedicated to providing exceptional patient care and a wide range of medical services. With facilities spread across multiple locations, OhioHealth offers comprehensive healthcare services including cancer care, maternity, midlife clinics for women, virtual health appointments, and specialized care for transgender and LGBTQ patients. They also focus on patient education with health and wellness classes, support groups, and health quizzes. OhioHealth is committed to improving community health through various community relations and health initiatives. They provide resources such as price transparency, financial assistance, and patient rights information to enhance the healthcare experience for all patients.

📋 Description

• Make inbound and outbound calls to patients, guarantors, and insurance contacts regarding account balances • Answer questions and concerns and resolve internal collection efforts for self-pay and insurance residual accounts • Advise patients and guarantors of remaining account balances • Identify concerns or objections and determine the best course of action • Negotiate payment in full or maximum payment arrangements according to policy • Screen patients and guarantors for insurance, billing, or financial aid opportunities • Respond to requests and thank patients for using OhioHealth services • Update patient demographic data and establish rapport • Accurately document accounts, make adjustments, or make referrals as appropriate • Recommend manual charge-offs based on defined criteria • Maintain quality and productivity requirements • Perform duties with focus on safety, quality, and efficiency as part of a High Reliability Organization

🎯 Requirements

• High School diploma or GED required • Familiarity with computer systems • Data entry skills • Excellent interpersonal, communication, and negotiation skills • Ability to quickly build rapport with patients • Proven organizational skills • Familiarity with Fair Debt Collections Practices • Minimum two years of customer service or collections experience • Six months of experience in a call center environment

🏖️ Benefits

• Work-from-home arrangement for Ohio-based employees • Learning and growth opportunities • Supportive, professional work environment • Tools and resources to accomplish the mission • Great Place to Work CertifiedTM organization