Property & Casualty Licensed Insurance Representative

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🔥 9 minutes ago

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Logo of Teleperformance

Teleperformance

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Serve as a primary point of contact for clients • Manage inbound and outbound customer communications • Use web-based tools to resolve customer inquiries • Handle and respond to inbound and outbound customer inquiries • Provide excellent customer service through active listening • Handle confidential customer information sensitively • Resolve issues on the first call when possible • Communicate appropriately with customers and perform retention efforts when needed • Identify comparison-shopping customers and assist with correct price plans • Handle sensitive situations involving healthcare needs, education, and prevention planning • Collaborate with team members, supervisors, and support departments to resolve issues and achieve performance goals

🎯 Requirements

• High School Diploma or equivalent • Minimum of 6 months of customer service experience • Must be 18 years of age or older • Ability to type at least 25 words per minute • Comfortable with desktop computer systems • General knowledge of Windows-based systems • Customer service and/or sales experience preferred • College degree preferred but not required • Ability to follow established procedures • Ability to collaborate with team members, supervisors, and support departments • Outstanding communication, listening, and analytical skills • Strong organizational and problem-solving skills • Ability to prioritize tasks and work well under pressure • Ability to work within a structured schedule with a variety of shifts • Sharp critical thinking skills • Dedicated workspace near router for hardwired Ethernet connection • Minimum internet speed of 15 Mbps download and 10 Mbps upload • ISP latency under 50ms • Internet connection cannot be satellite, mobile data/hotspot, P2P, or VPN • Proof of internet speed required • Must reside in one of the listed eligible US states

🏖️ Benefits

• Medical, vision, and dental benefits • Employment Assistance Programs • Health and personal time off (HPT) • Leave programs as eligible • Competitive 401(k) plans • Life insurance • Supplemental medical coverage • Critical care insurance • Pet insurance • FSA plans • Retailer discounts • Career advancement opportunities • Inclusive and diverse workplace culture

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