Tech & Sales Representative

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🔥 0 minutes ago

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Logo of Teleperformance

Teleperformance

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Serve as a primary point of contact for clients through inbound and outbound communications • Provide frontline, first-level technical assistance to consumers • Support client-specific high-speed internet services and devices • Troubleshoot internet connectivity, performance, operating system, PC, browser, and device issues • Triage issues and apply appropriate resolution techniques • Resolve technical problems in a fast-paced, customer-facing environment • Demonstrate advanced product knowledge and resolve customer issues, ideally on the first call • Open and manage trouble tickets for user, data network, and operating system issues • Address technical problems promptly and complete assignments within expected timeframes • Follow work schedules, management directives, and company policies • Provide patient, courteous, and friendly customer service

🎯 Requirements

• Over 18 years of age • High school diploma or equivalent preferred • Comfort with desktop computer systems • Proven oral and written communication skills • Familiarity with personal computers, operating systems, software, and computer terminology • Demonstrated problem-solving skills • Ability to work independently and multitask • Ability to collaborate with team members, supervisors, and support departments • Strong listening, analytical, organizational, and problem-solving skills • Ability to prioritize tasks and work well under pressure • Ability to work within a structured schedule with a variety of shifts • Dedicated workspace near router for hardwired Ethernet connection • Internet speed of at least 15 Mbps download and 10 Mbps upload, with ISP latency under 50ms • Internet connection cannot be satellite, mobile data/hotspot, P2P, or VPN • Proof of internet speed required

🏖️ Benefits

• Medical, vision, and dental benefits • Mental health and well-being resources • Employment Assistance Programs • Health and personal time off (HPT) • Leave programs as eligible • Competitive 401(k) plans • Life insurance • Supplemental medical coverage • Critical care insurance • Pet insurance • FSA plans • Retailer discounts • Career advancement opportunities • Inclusive and diverse workplace culture

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