Senior Customer Success Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $173.7k - $235k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Teleport

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 $110M Series C - Teleport on 2022-05

Cybersecurity • SaaS • Enterprise

Teleport is a platform company that provides an infrastructure identity solution unifying identity, access, and policy for humans, machines, and AI agents. It offers cryptographic identity, zero trust access, ephemeral privileges, and identity governance to secure cloud and hybrid infrastructure, agentic AI workflows, and privileged access. Teleport targets enterprise compliance and resilience, helping organizations remove credentials and standing privileges, accelerate engineering productivity, and meet regulatory requirements like FedRAMP, SOC 2, and HIPAA.

📋 Description

• Own the full post-sales lifecycle for a portfolio of strategic customers, including implementation, technical support, business reviews, and expansion opportunities • Design solution architecture for Teleport in customer environments • Deploy and configure Teleport, including Kubernetes-based deployments, and communicate implementation best practices • Troubleshoot Kubernetes-based customer environments, including cluster, networking, certificate, and access issues • Act as point person for technical issues and escalate high-complexity cases to Engineering • Work with Sales and Product to identify upsell and cross-sell opportunities • Plan and deliver Quarterly Business Reviews and drive customer adoption • Plan and assist with enterprise-wide Teleport rollouts • Develop, maintain, and deliver customized training • Evangelize Teleport to wider customer organizations • Maintain relationships with key client stakeholders and expand them within customer organizations • Document customer business goals and challenges • Serve as subject matter expert on current and upcoming Teleport solutions • Collaborate with Sales and Product to provide product feedback • Support the broader customer base with solution and best-practice recommendations

🎯 Requirements

• Deep, hands-on Kubernetes experience, including building clusters with kubeadm, configuring RBAC and certificate-based user access, and debugging failing workloads, networking, and control-plane issues • CKA certification strongly preferred; CKAD is a plus • Experience with cert-manager and TLS certificate management, Helm, and GitOps tooling such as ArgoCD or Flux • Experience with SSH, PKI, 2FA, SSO (SAML, OIDC), and RBAC • Linux administration skills • Hands-on experience with AWS, GCP, or Azure • 8+ years of experience in customer-facing software onboarding, software services, solution architecting, or system administration roles • Exceptional troubleshooting, testing, and debugging skills • Outstanding soft skills and excellent verbal and written communication • Project management experience and ability to handle multiple clients simultaneously • Comfortable with change and continual learning • Comfortable operating Kubernetes at cluster level without managed-service abstractions • Must complete a hands-on technical assessment involving kubeadm, RBAC, application deployment, design presentation, and live troubleshooting

🏖️ Benefits

• Extensive health coverage • Annual expense budget • Rest and recovery policies that maximize your ability to recharge • Retirement savings plans • Professional development opportunities • Equity