Technical Engagement Manager II

🔥 17 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $105k - $150k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Manage one or more projects, project teams, or programs • Own customer expectations, delivery assurance for application services deliverables, and overall client outcomes • Quantify business benefits of project outcomes throughout engagements • Manage complex deliverable-based, fully outsourced, or large-scale engagements and programs • Ensure customer satisfaction, contract compliance, and customer referenceability • Conduct periodic customer, project, and solution health checks using target metrics and Value Streams • Define and implement communication plans with clients and internal teams • Communicate project status, opportunities, and risks; escalate issues as needed • Participate in account strategy development and execution • Collaborate with Practice, Solutions, and Sales Teams to identify improved service approaches and drive growth • Track KPIs and quantifiable metrics supporting business and project goals • Manage expectations, resolve business issues, and ensure customer requirements are fulfilled • Mentor, manage, and develop project team members • Conduct employee performance reviews as required • Recruit, develop, and retain a diverse, high-quality workforce • Plan, execute, and oversee data-related projects • Lead and deliver platforms and products using Cloud and DevOps technologies

🎯 Requirements

• Bachelor's or Master's degree in Computer Science; other majors acceptable with requisite experience • 13+ years of experience in information technology and professional services at a consulting services technology provider • At least 10+ years of project management experience, including at least 4+ years as a technical project manager • Proven experience planning, executing, and overseeing data-related projects • Expertise in Agile and waterfall project management methodologies and tools such as Jira • Strong understanding of development principles, including data, life cycle, quality, governance, security, and ethics • 4+ years of development experience • Experience in enterprise architecture and solution design • Hands-on leadership and end-to-end ownership of platforms and products using modern technology stacks, including Cloud and DevOps • Knowledge of data technologies such as data warehousing or cloud experience preferred • Excellent experience with MS Office, including Excel, Word, and PowerPoint • AWS, Azure, or Google Cloud certification preferred • PMP or other project management certification, such as Scrum Certified, preferred • Strong situational awareness with a Customer First Mindset • Excellent oral and written communication, analysis and problem-solving, time management, and organizational skills • Experience communicating and presenting at senior executive/director levels • Superior people and personnel management skills • Active commitment to personal and professional development

🏖️ Benefits

• Medical, Dental, and Vision • Critical Illness, Accident, and Hospital coverage • 401(k) Retirement Plan with pre-tax and Roth post-tax contributions • Life Insurance, including Voluntary Life and AD&D for employee and dependents • Short and Long-Term Disability • Health Spending Account (HSA) • Transportation Benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) • Additional earnings may be available through annual bonuses and profit sharing • Fully remote position