Senior Customer Success Engineer

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $120k - $200k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Opal

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔐 Security

🏢 Enterprise

☁️ SaaS

Security • Enterprise • SaaS

Opal is a company specializing in identity and access management solutions, helping organizations secure and streamline access through a comprehensive, unified platform. Their approach centers on minimizing risk and maximizing security with least privilege access, managing identity and access rights efficiently. Opal automates and simplifies access requests and approvals, integrates seamlessly with productivity tools like Slack and JIRA, and supports infrastructure as code through APIs and Terraform. They emphasize decentralized approvals and automate time-bounded provisioning to enhance compliance and security posture without sacrificing agility.

📋 Description

• Serve as the technical support lead for enterprise customers • Investigate tier 2/3 ticket and Slack issues, identify bugs and misconfigurations, provide reproductions to engineering, and own resolution through completion • Drive technical adoption across teams, applications, and resources • Run enablement sessions and office hours and identify configuration or usage issues and opportunities • Lead technical customer implementations from kickoff to go-live • Design integration plans and configure identity providers, SSO, SCIM provisioning, cloud and application integrations, Terraform, and APIs • Contribute to public documentation, sample code, runbooks, and troubleshooting guides • Convert recurring issues into documentation or product fixes • Build support and implementation processes, including severity levels, escalation paths, engineering handoffs, implementation checklists, and tooling • Automate repetitive support and implementation work • Log and prioritize bugs, deliver structured customer feedback to product and engineering, and test fixes with customers

🎯 Requirements

• 5+ years in a customer-facing technical role • Experience as a technical support engineer, solutions engineer, technical account manager, implementation or professional services consultant, or customer success engineer • Ideally experience in security or identity SaaS • Understanding of SSO, SAML, OIDC, OAuth, SCIM provisioning, Okta or Entra ID, and enterprise access management and reviews • Hands-on experience with AWS, Azure or GCP • Hands-on experience with Terraform and Kubernetes • Experience taking customers from kickoff to go-live, scoping work, and managing implementation risks and customer teams • Clear technical writing and customer communication skills • Experience with Zendesk, Linear, Jira, or another ticketing/support platform • Experience designing severity levels, runbooks, and playbooks • Experience working at a Series A-C company or willingness to work in an early-stage environment

🏖️ Benefits

• Equity • Remote work arrangement