Strategic Account Manager – Post-Sales

Job not on LinkedIn

🕒 April 1

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

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Tellius

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

Tellius is an AI-driven decision intelligence platform designed to provide faster insights from data by bridging the silos between business intelligence (BI) and artificial intelligence (AI). The platform offers unique capabilities such as self-service analytics, natural language search, guided insights, and automated machine learning. Through its advanced analytics, Tellius allows organizations to explore data, uncover hidden trends, and gain in-depth insights using natural language and AI-driven automation. The platform supports data preparation, embedding AI analytics, and enhancing decision-making processes for industries such as consumer goods, pharmaceuticals, financial services, and more. By democratizing data access and enabling collaborative analytics, Tellius aims to empower business users, analysts, and data teams to accelerate the path from data to decisions.

📋 Description

• Lead customer onboarding by leading use case ideation workshops, developing project roadmaps, and managing implementation activities, including coordination of data onboarding • Guide adoption by delivering enablement sessions, executive briefings (e.g., Quarterly Business Reviews), and crafting success plans that establish milestones and capture ongoing business value • Build trusted relationships with business executives, analytics teams, and end-users, ensuring customers independently and effectively use Tellius • Own customer renewals and drive expansion opportunities to deliver strong Net Revenue Retention (NRR) • Identify risks to retention early, and address them with tailored solutions that align to customer goals • Drive account growth by collaborating with sales on expansion strategies, upselling additional modules, features, or services • Act as the customer’s advocate within Tellius, sharing feedback and feature requests with product and engineering while keeping customers informed about updates and roadmaps • Continually monitor usage analytics and success metrics to track adoption, engagement, and satisfaction, using insights to demonstrate value and guide conversations • Document customer activities, use cases, and success stories and share insights across sales, product, and engineering to ensure a unified customer experience • Communicate consistently with customers through recurring meetings, emails, and webinars to keep them updated on features, maintenance, and best practices

🎯 Requirements

• 8+ years of experience in customer success, account management, strategy or analytics consulting • Proven track record of delivering results while managing multiple enterprise or mid-market accounts concurrently • Demonstrated ability to drive account expansion through cross-sell and upsell strategies that align to customer business needs • Exceptional customer-facing and stakeholder management skills, with expertise in project/program management • Experience leading large-scale technology or analytics transformation initiatives from design through adoption • Ability to thrive in a high-growth, fast-paced startup environment, effectively influencing cross-functional GTM, product, and engineering teams.

🏖️ Benefits

• Note: This role is only open to candidates currently residing in and authorized to work in the United States.